Your account needs updating to make a deposit!

Discus and support Your account needs updating to make a deposit! in XBoX Rewards & Social to solve the problem; All by billing info is up to date. I have an Argentina Profile which I used when I worked there for a month and maybe this is causing the problem. Is... Discussion in 'XBoX Rewards & Social' started by VoDkA PeTey, Dec 21, 2016.

  1. VoDkA PeTey
    VoDkA PeTey Guest

    Your account needs updating to make a deposit!


    All by billing info is up to date. I have an Argentina Profile which I used when I worked there for a month and maybe this is causing the problem. Is there a way to delete the AR account as I don't need it now and am in the UK permanently

    Error showing

    Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here."

    :)
     
    VoDkA PeTey, Dec 21, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Your account needs updating to make a deposit

    Hello Niit3mar3,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Dec 21, 2016
    #2
  3. XBLRewards3
    XBLRewards3 Guest
    Your account needs updating to make a deposit!

    Hi Hammtsigpi. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working
    on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.
     
    XBLRewards3, Dec 21, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Your account needs updating to make a deposit!

    Hello VoDkA PeTey,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
    to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
    while our other team works on a solution.
     
    XBLRewards8, Dec 22, 2016
    #4
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Thema:

Your account needs updating to make a deposit!