Your account needs an update to make a deposit.

Hello Mr Ratolino,

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then
your account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Hello Niit3mar3,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hi Hammtsigpi. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working
on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.

Hello TheFreakingPope,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
Since this error causes our system to see your billing information as blank, it assumes that the problem lies with your user input for the information, and asks you to update it. To be clear, this is a data issue, and not the result of any faulty user input. This
is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. We apologize for the inconvenience.

Hello Zoomer327,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.