Your account is unable to make this type of purchase on Xbox.com. Please complete this ...

zenithroyal500 · May 28, 2016

anything free i try to get (Examples being games with gold or free avatar items) ive tried to get them on both my xbox one and xbox.com and i get the same message every time any reason for this? I have no problem making purchases that actually cost something
but when its free its always an issue. Any Help Pls? (sorry if this is in the wrong category)

:)

NiteHawkS1 · May 28, 2016

Borderlands is Free, but I can't download it

Sorry Your account is unable to make this type of purchase on Xbox.com. Please complete this transaction from your Xbox.

Hoonigan Drifts · May 28, 2016

I cant get avatar props HELP!!!

This is what is said Your account is unable to make this type of purchase on Xbox.com. Please complete this transaction from your Xbox.

cookieater821 · Jun 3, 2016

Call 800-469-9269 have them click the button that states "troubleshoot gold" this will reset your sub on the billing end so the system registers that you have gold. This will fix the issue 100%

NiteHawkS1

Sorry Your account is unable to make this type of purchase on Xbox.com. Please complete this transaction from your Xbox.

TrimWharf71217

Your account is unable to make this type of purchase on Xbox.com. Please complete this transaction from your Xbox

That is what it says when I hit continue

tomdj15

Hi i keep getting this error message Your account is unable to make this type of purchase on Xbox.com. Please complete this transaction from your Xbox. and on my Xbox it says i am unable to make this type of purchase and then crashes when i try and purchase
mirrors edge xbox live gold

please help

rybo2456

I checked and both website and console are in UK region

This is the exact message I keep receiving:

Sorry

Your account is unable to make this type of purchase on Xbox.com. Please complete this transaction from your Xbox.

Mister Mascot

Hey there,

Sorry to hear you're unable to make purchases. Please check out the
Account Blocked from Buying troubleshooting article if you haven't already.

Let us know if you're still seeing issues!

I think that troubleshooting article relates to a different issue, the error message is different, there is no problem with xbox live status, I have compared and updated his settings to match my own settings (I a able to purchase things without issue on
the same console, so the console is not banned and also his account is not banned.

Thanks Steve

Thanks for clarifying as well as ensuring that your settings match up. I believe

this article will explain the error in more detail. Essentially Child accounts are restricted from purchases from the Xbox 360 Marketplace and technically the Avatar Store is going through the Xbox 360 Marketplace at the present time. The best thing you
can do is use an Xbox 360 console to obtain the free content for his profile.

If you'd like to see a change to this, we'd welcome your feedback on
feedback.xbox.com

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Your account is unable to make this type of purchase on Xbox.com. Please complete this ...