"your account doesnt accept new purchase"

Discus and support "your account doesnt accept new purchase" in XBoX on Consoles to solve the problem; Hi, this title is under quotes because it is raw translation of a message I get from my french xbox 360. I cant remove my credit card. It has been... Discussion in 'XBoX on Consoles' started by Ben Lord Dur, Jan 19, 2014.

  1. Ben Lord Dur
    Ben Lord Dur Guest

    "your account doesnt accept new purchase"


    Hi, this title is under quotes because it is raw translation of a message I get from my french xbox 360. I cant remove my credit card. It has been stolen. And the card is no longer valid now. Valid card until nov 2013. It was not a problem because the
    xbox live service was already paid for 3 months. I purchase a 1 year code for xboxlive. I prefer now to pay this way. But I cant. The console doesnt let me delete the old credit card. And do not want my code for the 1uear xboxlive. I ve been through all the
    materials I found. I tried. On a computer and on my xbox (even on my cell phone) Any idea? Thanx.

    :)
     
    Ben Lord Dur, Jan 19, 2014
    #1
  2. brandiesel1
    brandiesel1 Guest
    I posted my suggestion on providing Xbox One Backwards Compatibility for Cars Race-O-Rama on the Xbox Uservoice page but it got deleted.

    I'm kind of glad they did away with those types of requests. They took over the site.
     
    brandiesel1, Jan 19, 2014
    #2
  3. Juxtapose13
    Juxtapose13 Guest
    want to disable xbox

    [quote user="onyx62is"]

    The new dash came out after his box was stolen. You need to accept the new ToU with your password or you can't get online.

    [/quote]

    Again, isn't that only for a Child Account? I did _not_ need to enter my Windows Live ID password to accept the terms, as I recall.
     
    Juxtapose13, Jan 19, 2014
    #3
  4. Ben Lord Dur
    Ben Lord Dur Guest

    "your account doesnt accept new purchase"

    Oh and I just figured out that I am a member since 15/11/2013. So I d be able to play online now. But guess what? Its not possible. I cant paid with this card at this date... It was already blocked I think... My next bill would be the 15/02/2014...

    Hard to understand anything now because last week I was still playing online...
     
    Ben Lord Dur, Jan 19, 2014
    #4
  5. maxen
    maxen Guest
    Get in touch with Phone Support.

    support.xbox.com/contact-us

    There are a couple of things at play here.

    It's possible that having an invalid card has meant that the account has been put under some kind of financial risk-block, which may be preventing your access to certain services.

    You are currently showing as Gold, so you should be able to play online, so it's possible the above is stopping that.

    Also, while actively Gold, you cannot remove the credit card used to buy that membership, although Phone Support would be able to help you sort out this current mess.

    (Ordinarily, you would have to make sure auto-renew is off, wait for the membership to lapse (or a pre-paid one kick in) and then remove the credit card after it is not supporting a membership.)
     
    maxen, Jan 19, 2014
    #5
  6. Ben Lord Dur
    Ben Lord Dur Guest
    Thanks ! The phone number for my country... Is 0800 915 274. Seem to be a free one. I'll give it a shot.
     
    Ben Lord Dur, Oct 31, 2018
    #6
  7. Ben Lord Dur Win User

    "your account doesnt accept new purchase"

    Thanks ! The phone number for my country... Is 0800 915 274. Seem to be a free one. I'll give it a shot.
  8. maxen Win User

    "your account doesnt accept new purchase"

    Get in touch with Phone Support.

    support.xbox.com/contact-us

    There are a couple of things at play here.

    It's possible that having an invalid card has meant that the account has been put under some kind of financial risk-block, which may be preventing your access to certain services.

    You are currently showing as Gold, so you should be able to play online, so it's possible the above is stopping that.

    Also, while actively Gold, you cannot remove the credit card used to buy that membership, although Phone Support would be able to help you sort out this current mess.

    (Ordinarily, you would have to make sure auto-renew is off, wait for the membership to lapse (or a pre-paid one kick in) and then remove the credit card after it is not supporting a membership.)
  9. Ben Lord Dur Win User

    "your account doesnt accept new purchase"

    Oh and I just figured out that I am a member since 15/11/2013. So I d be able to play online now. But guess what? Its not possible. I cant paid with this card at this date... It was already blocked I think... My next bill would be the 15/02/2014...

    Hard to understand anything now because last week I was still playing online...
  10. NLbawz Win User

    retrieve a game I downloaded

    Yes, any purchases made are connected to your account.

    New console, new drive etc doesnt matter as long as its the same Xbox account/profile.
  11. ngocphi Win User

    XBOX ONE PREVIEW FOR DEVELOPERS

    Acceptance is on hold if support told you you were accepted here somex news for you

    They dont see who is accepted only invited and that doesnt garentee you will be accepted

    Seeing that acceptance is on hold there is no new ones coming as it is full

    Only the preview team who can only be reached by the preview forums can see who is in
Thema:

"your account doesnt accept new purchase"

Loading...
  1. "your account doesnt accept new purchase" - Similar Threads - account doesnt accept

  2. split screen doesnt allow 2 different accounts.

    in XBoX Games and Apps
    split screen doesnt allow 2 different accounts.: we bought minecraft for xbox x. we always could play split screen with 2 accounts, but since now, when the second profile joins, its has the same name as pf1 with a (2) behind it. even though we...
  3. When I try to sign in it says my account doesnt exist. But the account name is already...

    in XBoX Accessibility
    When I try to sign in it says my account doesnt exist. But the account name is already...: I'm having trouble signing into my Xbox account. When I try to sign in, I get a message saying the account doesn't exist, but when I attempt to create a new account with the same name, it says the...
  4. I cant log into my microsoft account because it "doesnt exist"

    in XBoX Accessibility
    I cant log into my microsoft account because it "doesnt exist": I've been trying to get into my account to play Minecraft, but each time I try to enter the password for the account it says its "wrong", then when i go to the "Forgot password?" option, and i...
  5. My Microsoft account email says it "doesnt exist", or that it "doesnt recognize this one".

    in XBoX Accessibility
    My Microsoft account email says it "doesnt exist", or that it "doesnt recognize this one".: The email address I'm trying to access is an email account which i now only use for games and never log into. (not the current email I'm logged into Microsoft to write this on) I know I'm not...
  6. microsoft thinks my account doesnt exist anymore

    in XBoX Accessibility
    microsoft thinks my account doesnt exist anymore: I was playing minecraft 1 day, went to bed woke up and my microsoft account was completely gone overnight, logged out no way of logging in and says that it doesnt exist anymore, when io go to...
  7. What can i do if my bedrock account says im logged in and i am but it doesnt work for...

    in XBoX Accessibility
    What can i do if my bedrock account says im logged in and i am but it doesnt work for...: Why does the bedrock side say im not logged into the microsoft account and is there anything I can do for this issue.Im on ps4.also when i say it doesnt show up it means it tells me in not logged...
  8. The account doesnt exist

    in XBoX Accessibility
    The account doesnt exist: Im trying to sign into my minecraft account and whene entering the right email ive checked its right it is right it says the account doesnt exist but i was just playing with it yesterday this is...
  9. my account got hacked and when i try to log in it doesnt recognize my mail

    in XBoX Accessibility
    my account got hacked and when i try to log in it doesnt recognize my mail: i need to speak to someone from microfsot that can help me either close my account or get it beck. i cant use any ussual way to log in it seems like they changed everything...
  10. I got hacked and when i try to log in to microsoft it says that my account doesnt exsist...

    in XBoX Games and Apps
    I got hacked and when i try to log in to microsoft it says that my account doesnt exsist...: I tried using the methods that i have seen but they all leave me with the same message this account doesnt exsist. Here is how i lost it so you dont aswell and mabe it could help you help me get...