"your account doesnt accept new purchase"

Hi, this title is under quotes because it is raw translation of a message I get from my french xbox 360. I cant remove my credit card. It has been stolen. And the card is no longer valid now. Valid card until nov 2013. It was not a problem because the
xbox live service was already paid for 3 months. I purchase a 1 year code for xboxlive. I prefer now to pay this way. But I cant. The console doesnt let me delete the old credit card. And do not want my code for the 1uear xboxlive. I ve been through all the
materials I found. I tried. On a computer and on my xbox (even on my cell phone) Any idea? Thanx.

:)

 

I posted my suggestion on providing Xbox One Backwards Compatibility for Cars Race-O-Rama on the Xbox Uservoice page but it got deleted.

I'm kind of glad they did away with those types of requests. They took over the site.

 

want to disable xbox

[quote user="onyx62is"]

The new dash came out after his box was stolen. You need to accept the new ToU with your password or you can't get online.

[/quote]

Again, isn't that only for a Child Account? I did _not_ need to enter my Windows Live ID password to accept the terms, as I recall.

 

Oh and I just figured out that I am a member since 15/11/2013. So I d be able to play online now. But guess what? Its not possible. I cant paid with this card at this date... It was already blocked I think... My next bill would be the 15/02/2014...

Hard to understand anything now because last week I was still playing online...

 

Get in touch with Phone Support.

support.xbox.com/contact-us

There are a couple of things at play here.

It's possible that having an invalid card has meant that the account has been put under some kind of financial risk-block, which may be preventing your access to certain services.

You are currently showing as Gold, so you should be able to play online, so it's possible the above is stopping that.

Also, while actively Gold, you cannot remove the credit card used to buy that membership, although Phone Support would be able to help you sort out this current mess.

(Ordinarily, you would have to make sure auto-renew is off, wait for the membership to lapse (or a pre-paid one kick in) and then remove the credit card after it is not supporting a membership.)

 

Thanks ! The phone number for my country... Is 0800 915 274. Seem to be a free one. I'll give it a shot.