You updated my Microsoft Jigsaw and all the puzzles I had done are gone! What happened?

Discus and support You updated my Microsoft Jigsaw and all the puzzles I had done are gone! What happened? in XBoX Games and Apps to solve the problem; I agreed to the update, but, I didn't think I would come back and be missing all the puzzles I had already done! I am missing all my hard work!... Discussion in 'XBoX Games and Apps' started by Boscomudd, Nov 10, 2016.

  1. Boscomudd
    Boscomudd Guest

    You updated my Microsoft Jigsaw and all the puzzles I had done are gone! What happened?


    I agreed to the update, but, I didn't think I would come back and be missing all the puzzles I had already done! I am missing all my hard work!

    :)
     
    Boscomudd, Nov 10, 2016
    #1
  2. DoubtedBox141
    DoubtedBox141 Guest
    All collections gone

    Had the error issue with Jigsaw puzzles. The game comes up today, but all my puzzles and collections are gone....
     
    DoubtedBox141, Nov 10, 2016
    #2
  3. rsalgueiro
    rsalgueiro Guest
    Lost info

    Yesterday was not able to login all day, tryed reinstall microsoft jigsaw with no change.

    Today could log in but all my daily challenges are gone and a few puzzles i had already bought show as for sale again. Before i had "all" puzzles bought and already done all most difficult levels on all and a few some of the easyer levels.

    Looks like an old backup was restored over my info.

    Can u fix it please ?

    Best regards
     
    rsalgueiro, Nov 10, 2016
    #3
  4. Charlie_B Win User

    Lost game progress

    I have Microsoft Jigsaw installed on both my desktop and laptop computer. On the laptop, it shows that I haven't completed all the Jigsaw Jam puzzles. On the desktop, they show as being completed. The gold score is the same on both computers.

    What can I do to get the game back in sync on both computers?
  5. TannerSpark7987 Win User

    How to get new Jigsaw Jam collections on Microsoft Jigsaw game?

    I see this was never answered but I have the same question. How do you get extra Jigsaw Jam puzzles for Microsoft Jigsaw?

    Thank you.
  6. SusanneHirt Win User

    Getting "Choose another item - This in-app purchase is no longer available in Microsoft Mahjong" and can't log in

    Habe auch das Problem mit der App vom Jigsaw Puzzle alle anderen Spiele auf den PC von Microsoft laufen einwandfrei, vom 01,08-13,08 war alles ok. ab den 14,08,2016 nach windows 10 update hat das Problem begonnen, bitte um Hilfe das mein Puzzle Jigsaw wieder
    geht .

    Bedanke mich schon mal im Voraus
  7. WonkiestSpore38 Win User

    Microsoft Jigsaw keeps closing

    I see you have had no responses on this. I have the same problem only I don't use Xbox to play games, just my pc keyboard & mouse. Last evening I was fitting the very last part to a puzzle (150) and it froze. Was not able to recover from where I was and
    had to reboot computer.

    This happens a lot with Microsoft games. I have Win 10 and at times the toolbar items will not work at all for Jigsaw & solitaire.

    Any help out there with Microsoft???
  8. JOAN BARRY Win User

    jigsawlover

    I uninstalled Microsoft Jigsaw then reinstalled it and all of the puzzle packs downloaded with no problem. Including all the ones I just purchased with my coins. Make sure you have all your information linked with Microsoft Xbox
    or your Microsoft account. Good Luck Joan
Thema:

You updated my Microsoft Jigsaw and all the puzzles I had done are gone! What happened?

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