You took my money

Discus and support You took my money in XBoX on Consoles to solve the problem; Microsoft I added a £20 pre paid code to my account a few weeks ago and brought something for £15.99. Maybe about a week later a brought something else... Discussion in 'XBoX on Consoles' started by eViL X ChEeSy X, Jun 30, 2017.

  1. eViL X ChEeSy X
    eViL X ChEeSy X Guest

    You took my money


    Microsoft I added a £20 pre paid code to my account a few weeks ago and brought something for £15.99. Maybe about a week later a brought something else which cost £3.99. And in a matter of a few days I realised that the account took money from the PayPal
    connected to the account rather than the account itself and appeared to show that my account has no balance. This needs investigating because the PayPal account isn't mine.

    :)
     
    eViL X ChEeSy X, Jun 30, 2017
    #1
  2. Scooby Doo
    Scooby Doo Guest
    You took my money without permission!

    That I may not be able to find. But if you go to
    support.xbox.com/.../contact-us     and click on the billing button. You will then find all kind of information pop up. The best option for you would probably be the "Unauthorized charges." Once you click that then at the bottom you will see an option to call
    Microsoft. I am sure the UK number would pop for you there.
     
    Scooby Doo, Jun 30, 2017
    #2
  3. Mister Quimby
    Mister Quimby Guest
    You took my money without permission!

    Hey there CurtisAJ97!

    Sorry to hear about the purchase issues. We went ahead and moved your post so that we could provide a tailored support experience. I would like to ask a few questions to gain a little clarity on the issue.

    1. Did you redeem the prepaid code on your console or on on xbox.com?
    2. Did you receive any error codes while tying to redeem your code?
    Just to make sure that the prepaid card was redeemed, I recommend trying to redeem your prepaid card again. You can find out how to do this on our how
    to redeem an Xbox prepaid code     page. Please give the suggested step a try and let us know how it goes, we will be here to help get this sorted.
     
    Mister Quimby, Jun 30, 2017
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    You took my money

    To solve this issue you should contact xbox support billing section

    To call support : Customer Support
     
    M3tal Daz3, Jul 1, 2017
    #4
  5. M3tal Daz3 Win User

    You took my money

    To solve this issue you should contact xbox support billing section

    To call support : http://bit.ly/2ee23wg
  6. Kimmy_24 Win User

    took my money

  7. ngocphi Win User

    Took my money

    The companion app is for consoles

    You need to buy it on the xbox app on your windows 10

    By using the Xbox console companion app you queued the Xbox game not the pc game

    And fable 2 isn't available per say on Windows 10 but there is one offical way to play it on Windows 10

    You need to update to the recent windows 10 anniversary update if it's available to you in your region

    It's varies region by region as ita a phased release since the Xbox 20th anniversary not long ago

    Once you have it you need to download the xbox play app which lets you play non windows supported xbox games like fable 2

    And yes it is ms offical xbox app to play 360 games
  8. Kimmy_24 Win User

    took my money

    You as well! I appreciate your time with me today.
  9. LifeEnjoyer9135 Win User

    took my money

    thank you! i did and they just got back to me:) have a great day!
Thema:

You took my money

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