you must be signed in into your account on the console

Discus and support you must be signed in into your account on the console in XBoX Games and Apps to solve the problem; Windows 10 updated this morning and now I can't stream my xbox one. I keep getting the message you must be signed in into your account on the console.... Discussion in 'XBoX Games and Apps' started by jpw16, Nov 11, 2015.

  1. jpw16
    jpw16 Guest

    you must be signed in into your account on the console


    Windows 10 updated this morning and now I can't stream my xbox one. I keep getting the message you must be signed in into your account on the console. Anyone else? I called support and they said they knew about it and was working on it. Chat support
    said that nothing is wrong and it should be working. I can connect to the console but when I hit stream I get that error message again.

    Steps I've tried:

    Sign out/in to the xbox app

    Sign out/in to the xbox on

    Hard reset xbox one

    reboot PC

    Delete xbox app, reinstall xbox app

    :)
     
    jpw16, Nov 11, 2015
    #1
  2. ngocphi
    ngocphi Guest
    Halo 4 Pre-order and limited edition armor, loadouts, and Specs. disappearing

    Thats becuase all ingame items like every other game you must be signed into the purchasing account not a guest

    Not counting expansion stuff like mappacks

    the game profilw must be yours and be signed in not as a guest

    basically you must be signed in on your profile in halo to use your profiles stuff it is account specific ingames items arent sharable accross accounts
     
    ngocphi, Nov 11, 2015
    #2
  3. Mister Beep
    Mister Beep Guest
    Can't get games from 360 to One

    Hey Player310393702,

    Are you signed into the account that originally purchased those games? In order to install these games on the Xbox One console, you must be signed into the account that owns the license. You can see which games you own by signing into Xbox.com and checking
    My Games.
     
    Mister Beep, Nov 11, 2015
    #3
  4. you must be signed in into your account on the console

    Yeah it doesn't help but I have the same issues and have tried the same steps.

    I take it you're also in the Xbox Beta programme? If so did you get the 361mb update in the last few days?? If you did was streaming working before that??
     
    Nerd For Truth, Nov 11, 2015
    #4
  5. VapourTrails
    VapourTrails Guest
    Getting the same issue here was working fine this morning and for the past few months, got an update couple days ago for xbox but i think this is a windows issue. tried rebooting both and reinstalling app on win10, signed in and out on pc and console still
    getting the error.
     
    VapourTrails, Nov 11, 2015
    #5
  6. VapourTrails
    VapourTrails Guest
    This step has worked for a few people:

    - Open File Explorer

    - Copy/paste this directory location: %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker

    - Delete the Accounts and Cache folder in there (if they exist)

    - Try launching the Xbox app again.
     
    VapourTrails, Nov 11, 2015
    #6
  7. Hi Guys I found this post because I to have run into the same issue! Streaming was working fine last night and now tonight I get the same message as above.....

    I have Found a solution that works for me but unsure if everyone has access to it. I was using the "Xbox" app to connect which is now currently broken however you can try installing the "Xbox Beta" App

    Xbox (beta)
    www.microsoft.com/.../9nblggh1j27h


    This is working for me however I am not sure if you need to be a windows insider to get it (I am)

    Mark
     
    Itz Mr Davis 2U, Nov 11, 2015
    #7
  8. crisdawg
    crisdawg Guest

    you must be signed in into your account on the console

    Thx VapourTrails, that worked.

    I was on Win10 Insider build 10586 and this issue was occurring in both the Xbox app and Xbox Beta app. VapourTrails fix worked for me.
     
    crisdawg, Nov 11, 2015
    #8
  9. [MSFT] Aaron
    [MSFT] Aaron Guest
    Thank you for letting us know, everyone! We're aware of some service issues occurring at the moment and are working to resolve them.
     
    [MSFT] Aaron, Nov 11, 2015
    #9
  10. VapourTrails
    VapourTrails Guest
    broken again cant even see my xbox one from pc now,
     
    VapourTrails, Nov 18, 2015
    #10
  11. Bestlano
    Bestlano Guest
    Hi Vapor, Sorry to hear your experiencing issues. Can you give us a bit more info exactly what your experiencing; Are you seeing the message you must be signed in into your account on the console again or is it a completely different issue?

    Thanks for the feedback,

    Best
     
    Bestlano, Nov 18, 2015
    #11
  12. VapourTrails
    VapourTrails Guest
    differnt issue pc doesnt even see the xbox one. i have tried manually with ip of console and it refuses to acknowledge its there. i can see it on the network via my pc. tried reinstalling app and reset both console and pc but nothing changes.
     
    VapourTrails, Nov 19, 2015
    #12
  13. Bestlano
    Bestlano Guest

    you must be signed in into your account on the console

    Vapour, Thanks for the additional info. I will present your info to the developers to investigate. We will contact you if we have further questions.

    Thanks for the feedback,

    Best
     
    Bestlano, Nov 19, 2015
    #13
  14. Totaled
    Totaled Guest
    Just started having this issue a few days ago after having the app work fine for months. :/ Happening on both the normal and beta app, and deleting those folders did nothing for me. Anyone else figured something out?
     
    Totaled, Nov 22, 2015
    #14
  15. Bestlano
    Bestlano Guest
    Hi Silent, Sorry to hear your experiencing this issue. Since your experiencing this issue with Xbox App (Beta), please use the "report a problem" within the app. This will provide helpful data and report this issue directly to the developers to investigate.
    If we have further questions we will contact you.

    Thanks for reporting and feedback,

    Best
     
    Bestlano, Nov 23, 2015
    #15
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you must be signed in into your account on the console

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