You locked me out of my own account

If you contact your bank they will be able to tell you this information.

Due to security issues these questions are set up so people cannot access the account without proper authenticity.

I understand this can be frustrating, but your Bank will be able to provide this information to you quite easily.

If you found this post helpful, please remember to upvote.

But what about if I am who I say I am?? So they lock me out of my own account?

Hi,Jayden! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Microsoft can block accounts for various reasons such as suspicious activity, sending unsolicited emails, or for violating the Microsoft Services Agreement by hosting photos, video or other content in violation of the Code of Conduct.

In your case, the multiple attempts were seen as suspicious so the system automatically disabled it.

You should fill this form to have Microsoft review the reason your account was disabled and determine whether it may be reinstated

https://www.microsoft.com/en-us/concern/Account...

Hello YeYur,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you. Please keep in mind, this is a community forum, we are not Microsoft agents.

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: [https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37]

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, you will need to try the Account Recovery Form again: [https://account.live.com/acsr]

Microsoft locks accounts to ensure your security and the integrity of their system as a whole. The system is automated both ways.

Detailed steps on how to use the Account Recovery Form can be found here: [https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42]

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: [https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53]

Let me know if you need more help.

Regards,
Lumie

Hi Jasper! My name is Stephanie and I'm more than happy to help you out!

Please submit a request to unlock your account via the account reinstatement form:

https://www.microsoft.com/en-us/concern/AccountReinstatement

It may take up to 24 - 72 hours to receive an update from Microsoft.

Kind regards,
Stephanie