You have no valid payment options on file

Discus and support You have no valid payment options on file in XBoX on Consoles to solve the problem; I want to get the Xbox 360 free games with gold, but i get an error message which says "You have no valid payment options on file". I don't have the... Discussion in 'XBoX on Consoles' started by SinaMN75, Sep 3, 2017.

  1. SinaMN75
    SinaMN75 Guest

    You have no valid payment options on file


    I want to get the Xbox 360 free games with gold, but i get an error message which says "You have no valid payment options on file".

    I don't have the same problem with Xbox One games, it just appear on Xbox 360 Games.

    and I also don't have a credit card, because I'm buying my games with Gift Cards, is there any way I can resolve this problem?

    :)
     
    SinaMN75, Sep 3, 2017
    #1
  2. BilalHabib
    BilalHabib Guest
    You have no valid payment options on file.

    You have no valid payment options on file.
     
    BilalHabib, Sep 3, 2017
    #2
  3. onyxishere
    onyxishere Guest
    You have no valid payment options on file.

    MS Points have been discontinued in favour of currency. This currency is not yet available to be used on the website. However, you can certainly use the currency you have in your account from the Xbox Marketplace without needing to add an alternate payment
    method so long as you have enough to cover the cost of the item you wish to purchase.
     
    onyxishere, Sep 3, 2017
    #3
  4. WPAK
    WPAK Guest

    You have no valid payment options on file

    Hi there,

    I'm afraid that 360 content will require a valid payment option on your account (even for free content it is required) the only option that could work is to acquire the GwG 360 content via an actual Xbox 360 console on all other places, like xbox.com or
    Xbox One console etc it will require a valid payment option like a credit card.
     
    WPAK, Sep 3, 2017
    #4
  5. DwarfishActor
    DwarfishActor Guest
    Hi! I'm sorry that you have this issue. Unfortunately, you must have a payment method on file while getting or viewing a backwards compatibility xbox 360 game. Even if this game is FREE,but you will not be charged if you do so you can remove it afterwards
    if you wish. Hope I could help!

    -, Xbox Ambassador
     
    DwarfishActor, Sep 7, 2017
    #5
  6. ClaireHudson
    ClaireHudson Guest
    Here is something that should be in the Xbox Suggestions for Improvement

    fix this issue - "Free with Gold" should not require a credit card* on file at all.

    Thank You-

    Mom o'1
     
    ClaireHudson, Nov 1, 2018
    #6
  7. Qwerty creeper Win User

    You have no valid payment options on file.

    I've just had a chat with XBox Customer Support (very efficient) who confirmed "The Xbox 360 marketplace has not been updated to use the account balance online."

    I'll get the kids to purchase and download via the console then!
  8. EpicQuiet Win User

    "You have no valid payment option on file"

    First off, go in and make sure that your card details haven't been deleted for some reason. After that, double check to make sure that all the info is correct and that the card hasn't expired. If all of these items are correct, then you will need to contact
    Support and have them assist with your concern. Hope all goes well and you get to purchase the game, it's a great one!
  9. DwarfishActor Win User

    You have no valid payment options on file

    Hi! I'm sorry that you have this issue. Unfortunately, you must have a payment method on file while getting or viewing a backwards compatibility xbox 360 game. Even if this game is FREE,but you will not be charged if you do so you can remove it afterwards
    if you wish. Hope I could help!

    -, Xbox Ambassador
  10. VASHTA NER4DA Win User

    You have no valid payment options on file.

    I'm not so sure any of the Mods here will be able to give you the answers you seek. They are two different teams, if it is an issue they are aware of they are likely working a fix for it. I would suggest going to this site
    http://xbox.uservoice.com/ search for the topic, if it isn't already there feel free to start your own topic and have your voice heard.
  11. snikefriend Win User

    You have no valid payment options on file.

    Yes..when will this be fixed? Is any admin here able to inform us about this bug?
Thema:

You have no valid payment options on file

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