"You have no valid payment options on file."

Discus and support "You have no valid payment options on file." in XBoX Games and Apps to solve the problem; I have been trying to buy avatar items on the Xbox One for some time now, but it keeps saying that I have "no valid payment options on file." I had... Discussion in 'XBoX Games and Apps' started by zzTheFlash18, Jul 5, 2015.

  1. zzTheFlash18
    zzTheFlash18 Guest

    "You have no valid payment options on file."


    I have been trying to buy avatar items on the Xbox One for some time now, but it keeps saying that I have "no valid payment options on file." I had plenty of money from the Microsoft prepaid money cards as I don't like using my credit card. I am able to
    still buy games and add-on content, but it will not allow me to buy avatar items. It would be greatly appreciated if someone could help me out.

    :)
     
    zzTheFlash18, Jul 5, 2015
    #1
  2. bloodstormxl
    bloodstormxl Guest
    "You have no valid payment options on file."

    This actually fixed my problem. I was stuck in this weird loop of trying to add a payment option, but it would then error out. When I try to manage it, it would then default to a US-based profile site. Migrating my profile to the correct region "Canada-US"
    fixed the problem. I resolved this problem on my PC. Thanks to kavoos..this worked. So for anyone having problems, try doing it on the webiste and manage your payment option, and ensure that the page reflects your current location.
     
    bloodstormxl, Jul 5, 2015
    #2
  3. kavooos
    kavooos Guest
    "You have no valid payment options on file."

    it happened to me too. even with my gold membership and have an active credit ard on some games and buying avatar it was asking that I have no valid payment and asked me to add a payment but when I was trying to add my credit card info the region was fixed
    on United kingdom and I couldn't change it.

    the customer support was unable to fix the issue and I finally solve it by going to Sign in to your Microsoft account and update my region to USA and all my credit card information showed
    up .

    cheers
     
    kavooos, Jul 5, 2015
    #3
  4. Qwerty creeper Win User

    You have no valid payment options on file.

    I've just had a chat with XBox Customer Support (very efficient) who confirmed "The Xbox 360 marketplace has not been updated to use the account balance online."

    I'll get the kids to purchase and download via the console then!
  5. EpicQuiet Win User

    "You have no valid payment option on file"

    First off, go in and make sure that your card details haven't been deleted for some reason. After that, double check to make sure that all the info is correct and that the card hasn't expired. If all of these items are correct, then you will need to contact
    Support and have them assist with your concern. Hope all goes well and you get to purchase the game, it's a great one!
  6. DwarfishActor Win User

    You have no valid payment options on file

    Hi! I'm sorry that you have this issue. Unfortunately, you must have a payment method on file while getting or viewing a backwards compatibility xbox 360 game. Even if this game is FREE,but you will not be charged if you do so you can remove it afterwards
    if you wish. Hope I could help!

    -, Xbox Ambassador
  7. VASHTA NER4DA Win User

    You have no valid payment options on file.

    I'm not so sure any of the Mods here will be able to give you the answers you seek. They are two different teams, if it is an issue they are aware of they are likely working a fix for it. I would suggest going to this site
    http://xbox.uservoice.com/ search for the topic, if it isn't already there feel free to start your own topic and have your voice heard.
  8. snikefriend Win User

    You have no valid payment options on file.

    Yes..when will this be fixed? Is any admin here able to inform us about this bug?
Thema:

"You have no valid payment options on file."

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