You can't acquire this item in your current selected language

Changing language/region to English USA did not help. The message was the same: "you can't acquire this item in your currently selected language".

Hi there,

be sure that the language selected on your console is the 'required' language. Also keep in mind that purchasing content from outside your physical location or your account region can result in issues like this.

Since it's an 360 game it might be caused by a difference in your account region and the code region itself.

If changing the language on the console (Xbox One) doesn't help then I suggest contacting Xbox Support by Phone or Microsoft Support Chat to see if they can determine the actual cause for this issue and perhaps they have a solution too.

To contact Xbox SUpport use http://support.xbox.com/contact-us

Did you purchase your copy from the Microsoft store or a 3rd party site?

ok guys i solved the problem i just created a new account and i redeemed the code there with no problems, thanks for the help!

Should be notrd for xbox one bc titles evrrything must match

Account location this hss to be changed on the xbox.com wensite thru account setings snd migrate my region not just on your console

Actual locstion

Console language must be one of the regions supported languages so if you are trying to grt english content in china thsts a no

Keep in mind you do have to live in a xbox live region to get bc titles