You cannot play multiplayer because how is your account setup

you cannot play online multiplyer through xbox live because of how your account is setup- How do I resolve this one ?

sorry but I should have stated my problem a bit better. My daughter is able to play Minecraft. It just comes up under server tab “You cannot play online multiplayer through Xbox live because of how your account is setup. This can be changed in your privacy
yadda yadda yadda”

It says this when I try to play online, “you cannot play online multiplayer because of how your Microsoft account is set up”

It didnt help, the message that comes up is "you cannot play online multiplayer because of how your account is set up"

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

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POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Also, please sign in to https://account.xbox.com/settings and from there make sure that these settings are set to “allow” or “everyone”:

* You can see and upload community creations

* You can communicate outside of Xbox Live with voice & text

* Others can communicate with voice, text, or invites

* You can play with people outside of Xbox Live

* You can create and join clubs

* You can join multiplayer games

Make sure to hit “submit” when you made any changes.