You can not connect to realms based on the way your account is set up

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly sign in to https://account.xbox.com/settings and then validate if the setting that has an arrow in this screenshot is set to "allow" or "everyone". If it's already set to "allow" or "everyone" kindly "block" them and then submit and lastly "allow" again and then submits.

After that perform a powercycle to re-sync the changes.

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If you encounter connection or timeout errors in Realms, there are a number of things that you can do to attempt to resolve the issue:

• Check help.mojang.com to see if any services are down, service statuses can also be seen from any of our help pages
• Make sure you're not using a beta version of Minecraft. If you are, leave it and restart the game (Realms only works with release versions)
• If using a wireless connection, ensure that you have a stable connection to your router
• Configure your router to use moderate or open NAT
• If you have a firewall, antivirus, or are using a VPN, check the settings to be sure that it is not blocking or slowing your connection
• If you're on a stationary device, try connecting using an Ethernet cable instead of using Wi-Fi
• Try closing the Realm and re-opening it again
• Try reverting to a previous save of your world through your Realm's backup menu

Realms services are automatically set to a physical location nearest the Realm owner's IP. If for example, you live in the US, but the Realm you're connecting to is based in Australia, you may have a slightly lower connection speed than the owner of the
Realm.

Realms connection speeds can vary between individual players, devices, and networks. If you encounter connection or timeout errors in Realms, there are a number of things that you can do to attempt to resolve the issue:

• Check help.mojang.com to see if any services are down, service statuses can also be seen from any of our help pages
• Make sure you're not using a beta version of Minecraft. If you are, leave it and restart the game (Realms only works with release versions)
• If using a wireless connection, ensure that you have a stable connection to your router
• Configure your router to use moderate or open NAT
• If you have a firewall, antivirus, or are using a VPN, check the settings to be sure that it is not blocking or slowing your connection
• If you're on a stationary device, try connecting using an Ethernet cable instead of using Wi-Fi
• Try closing the Realm and re-opening it again
• Try reverting to a previous save of your world through your Realm's backup menu

Realms services are automatically set to a physical location nearest the Realm owner's IP. If for example, you live in the US, but the Realm you're connecting to is based in Australia, you may have a slightly lower connection speed than the owner of the
Realm.

Further help

If you have another technical issue with your Realm, please contact customer support, shortly describe the issue, provide the name of the Realm,
and your Xbox Live gamertag.

Yes I have a Minecraft Realms subscription that was set to auto-renew, but my realm was showing as expired.

When I signed up for the realm, I believe I set up the automatic renewal in-game (Minecraft for Windows on my pc).

Yes, I contacted Mojang through the submit a request. This was the confirmation number for my submission: 3348478.

I actually followed up with Mojang and they were able to apply 30 days to my realm, thus making it active again. This is what they said:

"Thanks for reaching back out with that information. I have located your account and applied 30 days to your Realm [Moderator removed to protect personal information] based on your purchase. If the added days are not reflected in game, you may need to log out and log back in again to refresh the connection with our servers.

Unfortunately, manually adding days to a Realm prevents any auto renewals from occurring. Because of this, your subscription is no longer connected to this realm, and we recommend canceling your subscription within 30 days to avoid any additional charges. That said, please keep in mind that extending your realm will end up failing.

Any additional days you try to add will no longer apply and you would still be charged. Other than that, you should have no problem extending a new Realm whenever you’re ready to do so."

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

There are a few things you can check if your child is unable to play Realms on Xbox even though you have enabled multiplayer and Realms on the Xbox family app:

Make sure that your child's Xbox account is set up correctly: Your child's Xbox account needs to be properly set up and linked to your Microsoft account in order for them to be able to play Realms. If their account is not set up correctly, they may not be able to play.

Check the privacy and online safety settings on your child's Xbox account: Make sure that the privacy and online safety settings on your child's Xbox account are set correctly to allow them to play Realms. To do this, go to the "Privacy & online safety" tab in the Xbox guide, then select "View details & customize" and make sure that the "Multiplayer gaming" and "Communicate with voice and text" options are set to "Everyone" or "Friends."

Check the Xbox Live status page: If there are any issues with the Xbox Live service, your child may be unable to play Realms. You can check the Xbox Live status page to see if there are any known issues that could be affecting your child's ability to play Realms.

Restart your Xbox console: Restarting your console can sometimes resolve issues with stuck games or other issues. To do this, press the Xbox button on your controller to bring up the guide, then select "Restart console."