Yet another weird X Box One X issue.

So recently i wad having an issue where my one x would shut down on its own. I took it back to the store and they exchanged it brilliant.

The issue is this...

My xbox comes to work with me every day in a protected carry bag so im plugging and unplugging every day. Thats fine not a problem.

However what is strange is if i plug my wall powered external harddrive into my One X BEFORE i put the power cable into the one x then the console will not turn on until i unplug the harddrive. If i put the power cable into the one x theb plug the harddrive
in then its fine.

What can be causing this? I know for a fact i wasnt experiencing this issue with the one x i had before this one. But i could possibly have been putting the power cable in first the whole time and not realized.

:)

 

Using Xbox live store via web

I can verify that x-box one games will transfer from web to the x box one. The free game of the month will only work on the 360 there is no backwards compatibility feature on the x box one as of yet.

 

Weird ONE X issue.

I left my new console on "instant on" last night while i went to bed.

Nothing connected to it. Came down and pressed the power button to turn it on. It chimed , went to load and shut down exactly like the last one did. So i think the guy above is right, its someybing to do with the last update.

 

Hey Dan thanks for bringing this issue to us!

The Xbox One X does have an
internal surge protector which could be affected by receiving power from somewhere else other than the power supply. If the issue persists and you don't feel comfortable with it we suggest (if still in warranty) to get a replacement. Let us know how it
goes!

 

Thr problem i have with getting a replacement is me and my friend game share. Because of my recent replacement we wont be able too as the limit would have been reached.

 

Hey danryder,

I believe the Xbox won't turn on with the way you plug in the hard drive first is because the Xbox's internal power supply is receiving voltage through your external hard drive since it's powered not by the console but the power outlet. This sudden voltage
may caused the fuse in the internal surge protector to block the voltage that comes through when you plug your Xbox into the wall. I think when doing that, a power surge is being replicated and the Xbox won't turn on to "protect" itself from the sudden surge
of power. You will then need to reset the power supply usually to get it to turn on or remove the source of the power surge.

You may not need to get a replacement again if you just plug in your Xbox to the power first and then your external hard drive.

If you determine you do need a replacement, unfortunately the Gameshare option would not be possible if you would be at the limit of Home Console switches and need to contact
Xbox Support
for further information on that.

 

I just this second recreated it.

Unplugged power cord from xbox one x and took the Harddrive USB out.

Plugged usb into the xbox then plugged power cord. Wont turn on.

Unplugged both cables and plugged the power cable in first then plugged the hard drive in. Worked fine. Must be a safety feature.

 

Hey Dan,

Yes, it is a safety feature to keep your Xbox's internal power supply free of damage. If you have any other questions or concerns don't hesitate to make another thread!