Years have passed with no reward points deposited

Mecrog · Apr 12, 2018

Hi guys,

My first post about this was 2 years ago, and my last one was 9 months ago. The last time I had reward points deposited into my account was probably a year or two before my first post.

I understand you have issues with my account. But isn't there some way to get these points into it before the program goes away entirely? Why is this an impossible feat? I feel I've been pretty patient with this, but when every time I get a statement it
tells me there's a problem and I haven't actually gotten anything, it's kind of annoying.

Thank you for understanding, and for finally taking action on this. I look forward to talking with you again soon to discuss a resolution to this.

Regards,

Byron Leavitt

:)

Smwutches · Apr 12, 2018

myrewards

For help with the Rewards program, it's best to post in the Xbox Rewards Questions forum.

All Microsoft points were deposited as of August 2013 with Microsoft points were discontinued and the program switched to Rewards credits. So your points would have been deposited several years ago.

Coast Vybz · Apr 12, 2018

My rewards points

I have 17,000 reward credits ready to be deposited into my account yet it has passed three deposit dates and still has not been deposited and it does not have a date that tells me when it will be deposited also my Microsoft rewards account was suspended
a few years ago for some reason so how will my Microsoft rewards and Xbox for awards go about this issue ??

XBLRewards8 · Apr 13, 2018

Hello Me Crog,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
It appears that our system has marked a business payment account as your primary account for deposit, and therefore a deposit cannot be completed, since we cannot perform actions on business payment accounts. Since our systems sees you as a invalid customer
type due to your business payment account being flagged, the deposit cannot complete. This is an issue that we have escalated and are working on resolving with another team since we are not able to fully access the database containing billable account information.
At the moment, we have not received an estimate on when this problem will be resolved. We apologize for the inconvenience.

If your issue is not resolved before the transition, these Credits will become Microsoft points instead, as stated in the FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

XBLRewards8

Hello Me Crog,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
It appears that our system has marked a business payment account as your primary account for deposit, and therefore a deposit cannot be completed, since we cannot perform actions on business payment accounts. Since our systems sees you as a invalid customer
type due to your business payment account being flagged, the deposit cannot complete. This is an issue that we have escalated and are working on resolving with another team since we are not able to fully access the database containing billable account information.
At the moment, we have not received an estimate on when this problem will be resolved. We apologize for the inconvenience.

If your issue is not resolved before the transition, these Credits will become Microsoft points instead, as stated in the FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Smwutches

For help with the Rewards program, it's best to post in the Xbox Rewards Questions forum.

All Microsoft points were deposited as of August 2013 with Microsoft points were discontinued and the program switched to Rewards credits. So your points would have been deposited several years ago.

FACELESSICE

Deposits from the Xbox LIVE Rewards program occurs around the 15th and 30th of each month. Deposits from the Program are in batches of 100 Points or more. Rewards Points deposits are labeled as Points Added or Rewards. The Microsoft Billing site will not
list out the specific Rewards opportunity that has been deposited. From there, the total amount of Rewards Points deposited should add up with the amount of awarded Rewards Points listed on the Xbox LIVE Rewards site. This is from the rewards rep. Here is
a link to the forum

forums.xbox.com/.../29.aspx

MarvinaPerez

Hello Nathan,my name is Marvina, I will be happy to help you.

I'm so sorry for what you're going through. Yes, there are some reports of people having issues with Xbox Weekly Rewards not depositing the correct amount of points. Some of the issues that have been reported include:

Points are not deposited at all
The points deposited are incorrect
Deposited points are lost
Microsoft is investigating the issue and hopes to fix it soon.

If you have this problem, you can try the following:

Check your rewards history. Make sure the number of points you should have received is the same as the amount shown in your rewards history.

Reset your console. This may be a drastic step, but it may fix the problem if it is a problem with the console.

Source: https://www.xbox.com/thread/xbox-game-pass/quests

I hope I have answered your question correctly, I wish you a Merry Christmas.

Sincerely,
Marvina.

Smwutches

That's partially correct, but points are not deposited quarterly.

It takes up to 96 hours for points to show as pending in your Rewards account. Once pending, rewards are deposited around the 15th of the following month after you have earned at least 100 points.

Years have passed with no reward points deposited