Year of gold membership isn’t working

i am also having the same problem and cant find a solution

It doesnt say anything and i still have the card ao if you guys need to check it i can send it

Hi

I suspect that at some point prior to the purchase of the 12 months card you have converted from Live Gold to Ultimate taking advantage of the 1:1 ration change or the $1 for a month offers.

If you then haven't downgraded your account back from an Ultimate account the application of the 12Months Live will have been converted into 4Months of Ultimate. This ratio has been published by Microsoft and as you activated your 12Months card it would
have said you were agreeing to convert it to Ultimate.

You'll should also have benefited from Game Pass in the last 4 months - did you? Did you get messages from Xbox Live stating new games on GamePass etc? That would be a telltale sign.

Also looking at the lapsed Subscription in your account will verify this.

Hello! Try to contact support by chat, they always resolve matters as quickly as possible, good luck!

https://beta.support.xbox.com/

Hi Fellow gamer,

Thanks for reaching out to the forums. We understand you are having issues with gold subscription. We recommend checking under subscriptions. See what the subscription says, expired, cancelled active. If it says expired then it has run out. If cancelled
then somehow it was cancelled, And active means it still going. Let us know which it says and we go from there.

Thanks,

Brad