Yeah, my last case wasn’t solved. So don’t lock it. Unreliable and non helpful mods ...

try reading all the posts from your old thread and this thread

You been given the correct information you just didn't understand that it's was correct

yeah you should first learn how to type and use proper grammar and maybe someone would understand you. Also, quit responding. You obviously help none. The guy above you, gave me all the information I’ve been asking for. You’re a pathetic excuse for support.
Bye bye 👋😂😂

Now smwutches I’ve already contacted Microsoft support even yesterday and today not exactly saying the code word “I want to file a unauthorized access case” but I’m pretty sure that they understood and many different support agents even contacted their supervisors
for 40+ minutes in the call with me, and at the end said there’s nothing they can do on their end because enforcement controls my suspension. My point is, why should I waste my time opening an unauthorized access case, if enforcement isn’t even notifed of
me opening this case.

you were told 5x by 5 different people ncluding a moderator it is not my English that is the issue it's your lack of listening skills stop.making excuses with the exact same information

Maybe if I repost all 5 responses from.the same 5 people underlining the exact same line

We all said contact support and file an unauthorized access case

unauthorized purchases due to a family .ember isn't a valid excuse for refunds beyond the first one

You should've followed the advice of the support person and locked your family out of the account

it wasn’t my family dude. Quit assuming that. Second, you’re the first person to say “only one refund in a year”

What don’t you get about WHERE AND TO WHO DO I FILE UNAUTHORIZED ACCESS FORM????

I didn’t ask for a refund, I was offered it by Xbox support agents.

TRULY read before you type again bro. I’ve repeated myself multiple times now.

Where and too who can I file an unauthorized access form? And why does it matter now if the enforcement team won’t even give a sh** because they won’t even be informed lmao. Who’s gonna inform them? Nobody can contact them. You still have yet to give me
any solution man. I need someone with higher authority and passage.

you been told 5times

"Support "

Instead of skipping lines read the instructions you are given

You are wasting time spamming forums which can lead to.enforcentb

You been told 5 x

Only evidence they will.take.is.from t3 support.snf you would.have.to.file.an unauthorized access case with SUPPORT

Pet even told you so

You would have to contact support and they would need to start the unauthorized access investigation. Even if they find that your account was not in your hands at the time, it does not guarantee your suspension will be lifted. 1-800-4my-xbox if you're in
the US/Canada or http://support.xbox.com/contact-us

Hello, alright so basically. My account was randomly suspended yesterday for the reasoning of theft? I believe it was linked to my account being breached and multiple games were purchased. I notified Xbox support and they gave me a refund of the games within
a week. But the games were still in my library. That was until a few days ago. But still, 1 of the games remained, Dark souls 3. So I was like hmm. I guess they’ll get that one soon enough. Nope, randomly banned.

So, I go to enforcement and apply for review after taking the quiz which is literally meant to be difficult as hell. I state what I stated above and within 10 minutes I am denied a suspension lift for quite literally doing nothing. The reasoning of no suspension
lift is due to, and I Quote the enforcement person,

“Thank you for your inquiry. This account received a temporary suspension after repeated attempts to gain refunds for Xbox content. As outlined in the Microsoft’s Code of Conduct Explained for Xbox Live Customers, unless otherwise provided by law or by a
particular Service offer, all purchases are final and non-refundable. Circumventing these rules to obtain unauthorized refunds (called ‘chargebacks’) from a financial institution (such as a bank or credit card provider) is considered fraud and is a violation
of the rules of Xbox Live.“

I WASNT THE ONE REQUESTING ANY REFUNDS. I only notified support of the issue with the account breach. Now I can’t play WW2 for weeks. For being a victim. I’m outraged by this.

Your previous thread was answered correctly and locked as such. There is nothing further that can be done on the forums. The enforcement team does not use the forums.

If you continue to create repeat threads you will be removed from the forums.

Thanks.