XSX to PC Remote Play Black Screen Issue

Discus and support XSX to PC Remote Play Black Screen Issue in XboX Insiders to solve the problem; I've done a lot of testing of this issue and just want to make sure that the xbox team is aware or at least investigating it. It doesn't seem to be... Discussion in 'XboX Insiders' started by /u/joedev_net, Dec 14, 2021.

  1. /u/joedev_net
    /u/joedev_net Guest

    XSX to PC Remote Play Black Screen Issue


    I've done a lot of testing of this issue and just want to make sure that the xbox team is aware or at least investigating it. It doesn't seem to be super widespread, but if you do some searching, you can find lots of different posts (reddit, xbox forums, windows feedback hub) with people having this problem.

    The basic gist is that Xbox Series Remote Play to PC is not working correctly. When you launch it from the Xbox app on a PC, you get the spaceship animation, and then the screen turns black and nothing will be displayed. You do get audio though, as you can hear various interface sounds as you press buttons. After about a minute you will get disconnected.

    Remote Playing via the Xbox app on an Android device on the same local network always works and running the remote play diagnostics on the xbox returns all checkmarks.

    The interesting thing that I recently discovered, is that if I have the output device that my xsx is connected to turned on, then the PC remote play will work. There seems to be some kind of dependency on the status of the connected HDMI device to the function of Remote Play, which shouldn't be the case, as it works fine on mobile regardless of whether or not the display device is on. I don't think that my particular hardware setup should matter, as the xbox shouldn't care at all what the output HDMI devices are doing in a remote play session, but I've still made this diagram to show how it is setup.

    Setup Diagram

    I have my xsx connected to a receiver and then my receiver is hooked up to a projector, which should be a fairly common setup. To get PC remote play to work, both the receiver and projector have to be turned on. If only the reciever is on, it will not work. Also, I tested having them both on, starting PC remote play, and then after a few minutes of running remote play, turning off the projector -> This resulted in the remote play stream stopping and after a minute I got a disconnected message in the PC Xbox app.

    Is this something that you all are aware of and/or something that you all are looking into? PC remote play was a big factor in my XSX purchase, so I hopeful this is something that can be resolved.

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    /u/joedev_net, Dec 14, 2021
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  2. Nursemorph Win User

    PC to XSX Remote Play - console turns on, only see a black screen, disconnects 1 min later

    Hello, first it's a pleasure to be able to help you today.
    My name is Georges C.

    Without much welcome the community.

    Hello jcleigh, just to make clear what this is about, are you trying to stream from Xbox to PC on the same network, are you trying to remotely play xbox through your mobile phone or are you trying to play Xcloud?
    The OP is trying to use Remote Play between their PC and their Series X using the PC Xbox App:

    "PC to XSX Remote Play"

    They have tried to use remote play with their Android Device and it worked fine
  3. 🤣U...Loading...To Win User

    Black screen Remote play PC

    Hi 🤣U... Loading... Toxic👏, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today. I am sorry to hear that. Please, follow these steps: Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now. Then, try using the Microsoft Edge browser: https://www.xbox.com/play/ In case it still does not work, try accessing the site using the browser's InPrivate mode. To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window". You can also press CTRL+SHIFT+N keys together on your keyboard. Another option is to install the Xbox PC App and try it from there: https://www.xbox.com/apps/xbox-app-for-pc I hope this helps.
    Hello Rodrigo, I've tried all the options you given me I tried the browser one the game I wanna play doesn't support could gaming nor do I have game-pass sadly. I did the reset all networks didn't work, and I download the xbox app from the link you provided and still didn't help is there anything else that could help me or am I just not gonna be able to remote play off my desktop/laptop?
  4. Rodrigo Oliver Win User

    Black screen Remote play PC

    Hi 🤣U... Loading... Toxic👏, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, follow these steps:

    Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

    Then, try using the Microsoft Edge browser:

    https://www.xbox.com/play/

    In case it still does not work, try accessing the site using the browser's InPrivate mode.

    To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

    You can also press CTRL+SHIFT+N keys together on your keyboard.

    Another option is to install the Xbox PC App and try it from there:

    https://www.xbox.com/apps/xbox-app-for-pc

    I hope this helps.
  5. SammyVS Win User

    PC to XSX remote play not working.

    Are you using any Insiders builds?

    Also, follow this step and see if it helps.

    Clean your console's MAC and restart your internet devices.

    Network Settings> Advanced Settings> Alternate MAC address and Clear.
  6. DaewooKim1 Win User

    PC to XSX remote play not working.

    Hello Sammy, Thank for your help.

    Unfortunatley I did follow your instruction , but had no luck.

    Actually I installed and tested 3 different window devices (2 laptops, 1 desktop) and all same results.

    only Android and iOS devices works without trouble.
Thema:

XSX to PC Remote Play Black Screen Issue

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