XL Rewards credits not deposited

TheGoldenBoyBR · Jul 2, 2018

Hi, I claimed my 5000 Credits on the first of June and they were supposed to be deposited on the 31st of June. Today is July 2nd and they still haven't been deposited.

Gamertag:

:)

THE PAULBREAKER · Jul 2, 2018

why have my reward credits not been deposited

hi i have 16000 reward credits which should of been deposited by the 15th may. I'm worried that my credits will not be deposited before the change to Microsoft rewards. Could I please have my 16000 reward credits deposited as soon as possible thank you

DevilBlak888 · Jul 2, 2018

Rewards

my credits rewards have not deposited me in my microsoft rewards account

TheGoldenBoyBR · Jul 5, 2018

I forgot to add the proof. Here it is

Smwutches · Jul 5, 2018

Keep in mind that list only shows when you redeemed the credits. There should be a list further up the page that shows your statement which would show if the credits are still pending or have been deposited. You can verify deposits by checking your refunds
at Sign in to your Microsoft account

TheGoldenBoyBR · Nov 3, 2018

Keep in mind that list only shows when you redeemed the credits. There should be a list further up the page that shows your statement which would show if the credits are still pending or have been deposited. You can verify deposits by checking your refunds
at Sign in to your Microsoft account
Click to expand...

It hasn't been deposited.

TheGoldenBoyBR

I forgot to add the proof. Here it is

Smwutches

Keep in mind that list only shows when you redeemed the credits. There should be a list further up the page that shows your statement which would show if the credits are still pending or have been deposited. You can verify deposits by checking your refunds
at http://commerce.microsoft.com

TheGoldenBoyBR

Keep in mind that list only shows when you redeemed the credits. There should be a list further up the page that shows your statement which would show if the credits are still pending or have been deposited. You can verify deposits by checking your refunds
at http://commerce.microsoft.com

It hasn't been deposited.

XBLRewards8

Hello mdeneen99,

From the FAQ for the Simply Rewarding offer:

When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

Note that pending and deposited are two different Credit types. Pending Credits are undeposited, and are awaiting action to move to the deposited state. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits
pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Therefore, your deposit will not occur until the end of the month.

XBLRewards8

Hello Tyes1144,

From our FAQ:

What is the monetary value of Rewards Credits?

5,000 Rewards Credits are equal to £3.

Therefore, that 32 pound deposit is your 50,000 Credit deposit. You can see a statement of all Credit and deposit events from your MyStatement on the MyRewards page.

XL Rewards credits not deposited