[xCloud] banned in Halo 5 because of a controller disconnect

Discus and support [xCloud] banned in Halo 5 because of a controller disconnect in XboX Insiders to solve the problem; Was put in timeout after 2 hours of pretty good quality streaming because the app suddenly disconnected. After reconnecting, the game said the... Discussion in 'XboX Insiders' started by /u/KrAceZ, Nov 10, 2019.

  1. /u/KrAceZ
    /u/KrAceZ Guest

    [xCloud] banned in Halo 5 because of a controller disconnect


    Was put in timeout after 2 hours of pretty good quality streaming because the app suddenly disconnected. After reconnecting, the game said the controller was disconnected (even though it had to be connected because the app doesn't allow you to launch the game without it) and refused inputs. I tried actually turning off/disconnecting and reconnecting the controller (home button held down till power off, turned Bluetooth off and on, pulled the batteries) but the game still said no controller detected so I closed the game out via the quit game option. Upon launching the game again, it reads the controller fine, but I've now been banned for leaving

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    /u/KrAceZ, Nov 10, 2019
    #1
  2. PR3D4T0R X4 Win User

    XBOX one controller won't connect. I've tried everything.

    Because the NXE Update? I have also the Halo 5 Xbox One and the issue with random disconnects starts after the NXE Update on Nov 12. My old controller is working, my new halo controller isn't (disconnected every 30-45 min)
  3. Wrightstuff1 Win User

    Looking forward to e3 and new games.

    Gears 5, halo, xcloud and hopefully atleast 1 new Ip
  4. MBrown278 Win User

    Halo 5 Xcloud controller issue

    Thank you - now all sorted, don't know what fixed it, but had been trying for a few hours, may have just been a temporary glitch. thank you
  5. MateusFontana Win User

    Halo 5 Xcloud controller issue

    Thank you for letting us know, thank you in advance for contacting us, it is always a pleasure to help the community.
  6. MateusFontana Win User

    Halo 5 Xcloud controller issue

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community.

    For this type of problem, we recommend that you contact the game's developer, as it appears to be a specific case, considering that you said that other games work well, and also that you tested another controller and the problem persisted.

    Before contacting them, read the articles below.

    https://support.xbox.com/en-US/help/hardware-ne...

    https://support.xbox.com/en-US/help/hardware-ne...

    To contact game support use the link below.

    https://support.halowaypoint.com/hc/en-us/artic...

    *Thank you in advance for contacting us, it is always a pleasure to help the community.
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[xCloud] banned in Halo 5 because of a controller disconnect

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