xbx1s

Discus and support xbx1s in XBoX on Consoles to solve the problem; So for the last 2 weeks my xbx1s is disconnecting from wifi when ever i use netflix or other video streaming apps, I know its not my internet cause I... Discussion in 'XBoX on Consoles' started by JAS491989SILVA, Jul 15, 2019.

  1. xbx1s


    So for the last 2 weeks my xbx1s is disconnecting from wifi when ever i use netflix or other video streaming apps, I know its not my internet cause I have my phone next to me and its still connected. Was not a problem till these last 2 system updates and
    my other consoles don't have this problem; I have done the hard reset for xbox and did a router reset at same time with no luck, have also disconnected all other devices to see if that would help and still nothing and it happens every 5-30min of watching.
    When it does I have to push xbx button on controller and go home then click go offline and go back online once i go to network settings or by connect to xbx live. I've also deleted and re uploaded netflix and still nothing. Would like to know if there's a
    fix cause with all other posts i have not seen a fix and seems to be a problem with xbx1s and x

    :)
     
    JAS491989SILVA, Jul 15, 2019
    #1
  2. JAS491989SILVA Win User

    xbx1s

    netflix and amazon are in 4k when signal is good but hulu is 1080 and below
  3. XBF Steven R Win User

    xbx1s

    Hey there JAS491989SILVA,

    Thanks for reaching out to the Forums for advice on how to help with your Xbox disconnecting when you try those apps.

    I can understand how this kind of thing could be pretty concerning. I would say that if you haven't already, you might want to try the steps outlined in Xbox
    One Disconnect Solution
    to hopefully resolve this problem.

    If that doesn't resolve the issue, I would also suggest a soft factory reset of the console by following the steps outlined in

    How to reset your console to factory defaults on Xbox One
    and selecting the option reset and keep my games & apps. Before you do so, make sure that your network is in fact alright and easy to access and that you know the sign-in info for
    any account (as they will need to be redownloaded) on that console so that the process goes smoothly.

    When you get a chance, give those steps a shot and let us know how that helped.

    Thanks
  4. Korhog Win User

    xbx1s

    After all of actions what you did, i think it's hardware problem with internal wifi module.

    Probably it's maybe high load of wi-fi module, if you are watching the Netflix in 4k resolution
  5. JAS491989SILVA Win User

    xbx1s

    no on insider program, whatever that is, other console speeds for ps4p it hits from 30-300mbs and my phone is 40-400mps at any given time, xbx1s speed is 20-300mps. Have yet to try wired connection at new address but was wired before with no problems and
    had no problems for 1st few weeks after move till the last 2 system updates
  6. GroundOregano94 Win User

    xbx1s

    Just a few questions dear friend. Are you part of an insider program? Have you tried a factory reset with option keep my games and apps? It is described here.
    Is it only with wifi or also with cable connection? Have you tried to set up wi fi on xbox again? Your download speed on your other devices?
Thema:

xbx1s

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