XBSX shuts off (resets) when I open a game.

I haven't found a fix, but for me on xbsx I have to shut game down and relaunch the it reads PL. At one point I had to do this 6x's. I does work.

I've done the power button hard reset shutting the console off many times with no luck. This usually has worked in the past when the kinect would stop shutting my tv and cable box off but not this time. How do I do a factory reset, will that delete my
game data?

Thanks,

Johnny Sacramoni Jr.

(Fanablah!)

Hi Robby,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues when playing certain games. The best way to avoid game crashes or freezing is to make sure the software on your Xbox is up to date. Since you mentioned that you already updated your console to the latest update, I would recommend that you perform a power cycle to reset the console's power supply. Note that this is different from a normal restart, kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Allow me to add two things that you might want to consider:

1. Ensure your Xbox One console is in a cool, well-ventilated place. - Make sure the console is free of clutter and that no vents are obstructed

2. Inspect the power cable—Are you using the right one? It should have been included with your Xbox. Also, is the power cable completely and firmly connected to both the power outlet and console?

3. Check the power outlet—Does anything else power on when connected to the same outlet? Try plugging in another electronic device to see if it works. And if you're using a power strip or surge protector, make sure it's receiving power through its outlet too.

If all else fail, I would recommend that you create a service request ticket through this link for possible repair or warranty claims: https://support.microsoft.com/devices

Regards,

Alvaro

So just so I sound smart when I tell him:

The XBSX is dual voltage so just buy a power cord, DONT get a power converter.

The XBSX is not region locked so games from anywhere in the world will work on it

Now that everyone's gone to HDMI, there's also no issue with PAL/NTSC as far as a US XBSX hooking up to an Australian TV? (and yes, i'm pushing him towards one with HDMI 2.1 capability..lol).

Lastly: DVD's? Blu-Ray? will Aussie ones work?

P.S. How am I doing?

Thanks for your input, I had given up on my LG C2 to XBSX experience, been using an M32U monitor to play my XBSX, bought the repeater and the Fiber Optic Cable. Will post back on the results. My XBSX is the original one from 2020.