Xbox's Refund Issues

TheInstinct92 · Nov 8, 2019

Hi.

I have no idea if this is the place for this, but in any case~

I've been trying to get a refund for the past few days over a mistake. I have xbox live gold and somehow accidentally paid full price for one of the games that I should have received for free. I didn't expect the money to leave my account, nore was I prepared
for it, or what would come in trying to get it back.

I managed to find the page to 'Request a refund' pretty much minutes after I realised. I needed the money back and was shocked. The email response says I then have to wait 72 hours to even get a response, and that it could be turned down.. where as if I could
have just spoken to someone it would have been so much quicker to sort out.

I hunted all over, I tried to contact support on Twitter, on Facebook, by responding to the email they give to confirm you've sent a request. I called numerous numbers I found online, only to each time be told to wait x amount of time. Or to go to the 'Request
a refund' page, which after doing so initially was pointless to do.

I tried emailing about three times with no response back, not so much as a 'Not to worry, we're working on it'

About 4 calls later, (after the 72 hour period I had to wait to 'hear' --if-- i'll get my money back) I was told that's '72 working hours'.

I'm concerned for a couple reasons, one being I really need that money back I wasn't intending to spend it. And two, it mentions if what you bought was purchased over a certain amount of time you're somehow ineligible for a refund.. and is this time i'm being
made to wait with no recourse adding to that time?

I even joined the support discord in hopes someone would have an answer other than to call support, or visit the support page, or go to the request a refund page over and over.

And now i'm here.. Does anyone, have any -actual- answers.. please?

:)

SpiralOut46and2

Best of luck. From the sounds of it, you should get your refund. The main thing if you accidentally purchase a game and then realize there was some kind of mistake and would like to seek a refund, is not to play it. If you play more than a certain percentage
of the game or more than a certain amount of time in it, then you won't be eligible for one as everyone would buy a game, play it, and get their money back... Good luck!

TheInstinct92

Thank you, this should help. I just got off the phone with another support rep, and have been advised to wait again, though i'll use this method if I need to try again.

TheInstinct92

Thank you, for the quick response, I appreciate it.

Tenjoseslash

you can create a ticket here https://support.xbox.com/. but it is very difficult to get a refund

Hoskayra

Hello SergioPaolantonio, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, I was researching in one of the Microsoft forums and in this article (https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e)">https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

Refunds typically take an average of 3-5 business days to reflect in your bank account, but this time period may vary by bank. However, it seems like a long time ago.

If your refund was approved by Xbox and it's been more than a week, I recommend that you contact your bank directly and ask them if the problem is on their end. When Xbox approves a refund, it is automatically processed instantly, and the time it takes to arrive is usually because it takes a while for the bank to process the refund and sometimes issues can occur. Therefore, it would be good to clarify this directly with them.

Information Source (Credits): https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e

If it happens, the problem is not resolved and the bank tells you that the error is not on their part. Then, follow the steps in the following recent article from the Microsoft forums (https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369)">https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

"If the issue is not with your bank and they have confirmed this after your contact with them, please reply to the email you received informing you of the refund approval. This is the only way to get back in touch with the team who originally handled your refund request.

Please note that users have reported a delay in the refund system but if your request was accepted, you have nothing to worry about. The money will be credited to your account sooner or later."

Information source (Credits): https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Xbox's Refund Issues