Xbox's Enforcement service is absurd.

Jackfr07 · Nov 22, 2017

I was awarded a communication suspension on the 6th of November 2017 which was to end of the 20th of November 2017. This did end but however I then received a 2nd suspension for harassment and bullying for the same message which I did not understand why
or how this happened. The 2nd suspension was issued on the 7th of November 2017 and was set to end on the 21st of November 2017. This was yesterday and I spent my day going through and waiting till the exact time of which the suspension should be over, however
when i got home and signed into my account I got a message which said that I was still banned so of course i was confused. I then went on and spoke to a member of the Xbox Live Support Team who had shed some light on the matter showing that there was an unknown
addition to my 2nd suspension which showed that i wouldn't be unbanned for another 3 months?! I was completely unaware of the extension and how absurd it is! I simply don't understand how you can get banned twice from one message and after reading through
some over forums I have seen that other people have had the same exact problem. This is not acceptable and something should be done. I would like for one of the enforcement ambassador's to personally review my case.

:)

Dynasty16x · Nov 22, 2017

Obtaining Helioskrill armor Halo 5...Problem after problem after problem......after problem..

This is absurd, I have been told many times months ago that my question would for sure be handled with. Zero response, zero effort, never seen a display this pathetic before. The quality of Xbox's customer service is disgusting and I am glad I haven't
renewed my live membership for the past 2 months. Is this the quality of customer service you want your customers to remember you by? Makes me sick.

Internet Expert · Nov 22, 2017

Xbox's horrible enforcement system

Profanity is not allowed at all in the
code of conduct. As far as I can tell, Enforcement does not check for conversational context.

The forum is unable to assist with Enforcement/suspension matters, especially with helping you get unbanned. You will need to go to
http://enforcement.xbox.com for more info, and submit a case review (if eligible).

Daft Badger · Nov 22, 2017

You don't get suspended twice for the same thing.Your 2nd suspension would of been for a separate offence committed before your first suspension was even issued.

During the course of the investigation the enforcement team would of found other offences you had committed which is why you were issued a 100 day suspension.In the past it would of probably been a permanent ban.

100 day suspensions do not show on the enforcement site & can not be appealed so you will have to wait it out.

Also be aware that if you are thinking of using a secondary account to avoid this suspension then don't as that is also against the code of conduct & will most likely result in a console privilege suspension.

Daft Badger

You don't get suspended twice for the same thing.Your 2nd suspension would of been for a separate offence committed before your first suspension was even issued.

During the course of the investigation the enforcement team would of found other offences you had committed which is why you were issued a 100 day suspension.In the past it would of probably been a permanent ban.

100 day suspensions do not show on the enforcement site & can not be appealed so you will have to wait it out.

Also be aware that if you are thinking of using a secondary account to avoid this suspension then don't as that is also against the code of conduct & will most likely result in a console privilege suspension.

XBF Brad A

Hi Felow gamer,

When you created your account, you agreed to the
Microsoft service agreement. Which includes the code of conduct. For any Enforcement related issues we recommend visiting the
Enforcement site. We here on the forums are unable to do anything, even Xbox support cant do anything with bans. Also keep in mind the

forum guidelines when posting threads. This is an excerpt from the
code of conduct:

Conduct

Some parts of the internet don’t have rules—and the Xbox online community isn’t one of them. Yes, Xbox Live is, in a meaningful sense, your gaming network. But it belongs to millions of others, too. You deserve a place to be yourself with confidence, free
from bullying, hatred, and harassment—and so does every other player. So it’s important to
treat others as they would like to be treated.

Remember:

Win or lose, be a good sport
Did someone have a great game? Let them know!
You are the community
A little bit of trash talk is okay, but keep it clean
No one likes trolling, so don’t do it

As there is nothing more we can do, I will be locking this thread.

Thanks,

Brad

KindGryphon

[Mod removed]

1. The game rating only applies to single player content. Xbox live interactions are all expected to be rated "E for everyone". Something everyone agrees to when making an account.

2. Its pretty much always been a derogatory term.

3. It doesnt matter who started it. (something else you also agreed to)

4. Got nothing for you on that one.

AngelObullets

Hi there Bmanaxemurderer

As Code Of conduct states the messaging system as well as voice chat follows these rules even if the game itself is rated M for Mature. You can find read this link here to help you know what is acceptable and what isn't acceptable. https://www.xbox.com/en-US/legal/community-standards

Reanimatonofthepuri

No, I haven't done this, nor do I have option to. This is not an enforcement. This is absolutely absurd. I have received no update at all.

Xbox's Enforcement service is absurd.