XboxOneX full crash/shutdown GPU overheating on character screen?

Discus and support XboxOneX full crash/shutdown GPU overheating on character screen? in XBoX Games and Apps to solve the problem; I have experienced an issue several times where I am selecting the character via the in game character screen while in the base. I hear all the fans... Discussion in 'XBoX Games and Apps' started by TrainedKilla187, May 22, 2018.

  1. XboxOneX full crash/shutdown GPU overheating on character screen?


    I have experienced an issue several times where I am selecting the character via the in game character screen while in the base. I hear all the fans go into hyperspeed on my XboxOneX Scorpio Edition and then the game crashes and the Xbox immediately powers
    off. This is similar to what happens when I open a loot crate in SWBF2. My console is well ventilated with 4 external fans blowing down from 8” away. The ambient air surrounding the console never exceeds 82deg.F. The console has never shut down unexpectedly
    before while playing any other game then the ones mentioned above.

    :)
     
    TrainedKilla187, May 22, 2018
    #1
  2. changRY75
    changRY75 Guest
    Power on problems

    Hi. Since some days my console don't switch on with my controllers power buttons. I can only switch on with the power button of the console and this case the startup is very long and come from full shutdown, but I set the power on method INSTANT ON. This
    happens some hours after only because ex. some minutes after shutdown the controllers can power up the consol...I do not understand...is this hardware error or what? The sonsole and the controllers are updated every settings is right...help please what I do!
    This is an xboxoneX!Sincerely Árpád
     
    changRY75, May 22, 2018
    #2
  3. KevlarFlyBoy
    KevlarFlyBoy Guest
    Blue static while playing certain games.

    Blue static is apparently a sign that you GPU is overheating and on it's way out...
     
    KevlarFlyBoy, May 22, 2018
    #3
  4. CrazY1985
    CrazY1985 Guest

    XboxOneX full crash/shutdown GPU overheating on character screen?

    Have you tried clearing your cache by holding down the power button on your console for 10 seconds?
     
    CrazY1985, May 22, 2018
    #4
  5. I tried clearing the cache and unplugging the power cord. As mentioned the console was shutting down completely (full shutdown) which I thought cleared the cache automatically. It didn’t even attempt a reboot by itself, I had to press the power button
    to turn it back on.
     
    TrainedKilla187, May 23, 2018
    #5
  6. I posted this on Twitter @XboxSupport and they did not reply (not even to offer the standard “waste of time” suggestions). I can’t play the game on the XboxOneX when it keeps shutting down like this. Tempted to take my console back to BestBuy but then
    I lose my extended warranty and have to purchase a new warranty for the replacement non Scorpio edition.
     
    TrainedKilla187, May 23, 2018
    #6
  7. STANNY08
    STANNY08 Guest
    I too am having this issue. If you wait on the title screen to long the fans ramp up a fair bit. During general gameplay that fans are working harder than they do during any other game I've played on the console, and as you said, while on the community screen,
    the fans go crazy and if on there too long the console shuts down and can't be turned back on for 10 mins or so. There is a discussion on Reddit regarding this issue but nobody from Undead Labs or Microsoft seem to be acknowledging the problem.
     
    STANNY08, May 25, 2018
    #7
  8. Moohan
    Moohan Guest

    XboxOneX full crash/shutdown GPU overheating on character screen?

    This exact same thing is happening to me too!!! I have played Sea of Thieves for upwards of 6 hours at a time, same thing with AC:Origins and never had this issue. Both of those games have more impressive designs, graphics, and I would think physics systems
    at play but not once did the fan ever even become audible. It seems to me like some sort of programming issue due to the fact that there is no fps cap on the the game, but this is so weird that a freaking menu screen sends it into super sonic level of circulation. I
    have lost so many hours already of progress due to the "overheating". What is crazy is the regular X1 or X1S do not have this issue. Come on MS/Undead what is the deal?
     
    Moohan, May 25, 2018
    #8
  9. What is funny to me is they will respond on Twitter right away with whatever generic answer you get from typing into the Microsoft Support website. They would not even touch this issue or admit that there is one. Usually they take the time to at least
    lay blame on the user for how they installed their console or whatever.
     
    TrainedKilla187, May 25, 2018
    #9
  10. STANNY08
    STANNY08 Guest
    Yeah, support and communication around this game, and this problem in particular has been poor. Support on the SoD2 website specifically mentions other minor bugs, but there is no mention, and no acknowledgement on any channel, Twitter, website etc, of this
    potentially console damaging problem at all.

    I pre ordered the Ultimate Edition of the game, and I can't play it because of this problem, and don't know if I ever will be able to play it because they haven't made any acknowledgment of this problem in over a week. For all I know they may have no intention
    of fixing it. Are they even reading these posts here? Or the posts on Reddit

    https://www.reddit.com/r/StateOfDecay/comments/8kkizc/community_screen_causes_xbox_one_x_to_sound_li...

    Or on Twitter? Who knows, they never respond.
     
    STANNY08, May 25, 2018
    #10
  11. Moohan
    Moohan Guest
    This post is hopefully serving as a bump to the thread as I haven't seen or heard of any answers to the problem on these forums. I actually switched out my 1X for the 1S and played for numerous hours without any issue. This is definitely something with
    the programming of the game for the 1X console and hopefully it can be addressed/patched asap. It isn't a huge downgrade to go back to the 1S, but still annoying that I cannot maximize the products I own and paid for.....please MS or Undead see this and do
    something.
     
    Moohan, Jun 1, 2018
    #11
  12. STANNY08
    STANNY08 Guest
    It's been 3 weeks since release, we've had 2 patches, and yet, what is possibly the most serious bug, still goes unfixed.

    Not only does it go unfixed, but it has never been acknowledged by Undead Labs. It's been reported through the relevant channels, via the support email, via report a problem on the console, on their discord support channel, on Xbox forums and never once
    has it been acknowledged. Support for this game is appalling . Fixing small almost irrelevant bugs that have little affect on someone playing the game, when there is bugs like this being ignored that actually stop people playing the game, or else risk damage
    to their consoles.

    Simply disgusting.

    https://www.reddit.com/r/StateOfDecay/comments/8kkizc/community_screen_causes_xbox_one_x_to_sound_li...
     
    STANNY08, Jun 10, 2018
    #12
  13. XboxOneX full crash/shutdown GPU overheating on character screen?

    Best Buy had a sale on XboxOne X’s so I decided it was time to exchange the DEFECTIVE most powerful console ever built by Microsoft (Scorpio Edition). The good news was that I bought the no questions asked (they still ask) GEEK squad protection plan. With
    the sale on the replacement console and repurchase of the new GEEK squad protection plan it was a $0 cost exchange. I wonder what would have MS said if I sent the console in for warranty repair/exchange? The console worked fine 90% of the time but would
    crash every time I went on the character screen or opened a loot crate in SW Battlefront 2 it would crash faster than a xbox360 with RROD.
     
    TrainedKilla187, Nov 2, 2018
    #13
  14. TrainedKilla187 Win User

    XboxOneX full crash/shutdown GPU overheating on character screen?

    I tried clearing the cache and unplugging the power cord. As mentioned the console was shutting down completely (full shutdown) which I thought cleared the cache automatically. It didn’t even attempt a reboot by itself, I had to press the power button
    to turn it back on.
  15. TrainedKilla187 Win User

    XboxOneX full crash/shutdown GPU overheating on character screen?

    Best Buy had a sale on XboxOne X’s so I decided it was time to exchange the DEFECTIVE most powerful console ever built by Microsoft (Scorpio Edition). The good news was that I bought the no questions asked (they still ask) GEEK squad protection plan. With
    the sale on the replacement console and repurchase of the new GEEK squad protection plan it was a $0 cost exchange. I wonder what would have MS said if I sent the console in for warranty repair/exchange? The console worked fine 90% of the time but would
    crash every time I went on the character screen or opened a loot crate in SW Battlefront 2 it would crash faster than a xbox360 with RROD.
  16. STANNY08 Win User

    XboxOneX full crash/shutdown GPU overheating on character screen?

    It's been 3 weeks since release, we've had 2 patches, and yet, what is possibly the most serious bug, still goes unfixed.

    Not only does it go unfixed, but it has never been acknowledged by Undead Labs. It's been reported through the relevant channels, via the support email, via report a problem on the console, on their discord support channel, on Xbox forums and never once
    has it been acknowledged. Support for this game is appalling . Fixing small almost irrelevant bugs that have little affect on someone playing the game, when there is bugs like this being ignored that actually stop people playing the game, or else risk damage
    to their consoles.

    Simply disgusting.

    https://www.reddit.com/r/StateOfDecay/comments/8kkizc/community_screen_causes_xbox_one_x_to_sound_li...
  17. Moohan Win User

    XboxOneX full crash/shutdown GPU overheating on character screen?

    This exact same thing is happening to me too!!! I have played Sea of Thieves for upwards of 6 hours at a time, same thing with AC:Origins and never had this issue. Both of those games have more impressive designs, graphics, and I would think physics systems
    at play but not once did the fan ever even become audible. It seems to me like some sort of programming issue due to the fact that there is no fps cap on the the game, but this is so weird that a freaking menu screen sends it into super sonic level of circulation. I
    have lost so many hours already of progress due to the "overheating". What is crazy is the regular X1 or X1S do not have this issue. Come on MS/Undead what is the deal?
  18. STANNY08 Win User

    XboxOneX full crash/shutdown GPU overheating on character screen?

    I too am having this issue. If you wait on the title screen to long the fans ramp up a fair bit. During general gameplay that fans are working harder than they do during any other game I've played on the console, and as you said, while on the community screen,
    the fans go crazy and if on there too long the console shuts down and can't be turned back on for 10 mins or so. There is a discussion on Reddit regarding this issue but nobody from Undead Labs or Microsoft seem to be acknowledging the problem.
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XboxOneX full crash/shutdown GPU overheating on character screen?

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