XboxOneX Blank Screen / unable to log in / Games won't start

DesertRat207 · Mar 4, 2020

At least once a day i encounter anyone of the following problems when i start the console up, a black screen (Hard Reset to fix), Can't log into my profile (Hard Reset to fix) or games just don't start (Hard Reset to fix). More often than not i have to perform
a Hard Reset more than once before i can log into my Profile. The console is 2 months old.

Any help would be appreciated.

:)

Gollybass

As the other 2 replies have said either contacting xbox directly to have it fixed / replaced, or taking it back to the retailer you purchased from would be wise moves.

You want to do it ASAP.

From personal experience, I had an X1X that was having issues. I sent it directly to xbox via fedex to be fixed, it came back and had the same issues. I then sent it again and they sent back a different console. It was a scorpio edition at the time so
was a little concerned I wouldnt receive the same but it all worked out. I haven't had an issue since.

The Xbox support team are super easy to work with.

ImpaledGremlin

As it's so new just take it back to where purchased from and get replacement as it seems continually to be having issues

DesertRat207

I have reset the Console, so far all seems good........ I only reset it late last night, logged straight in this morning so it's looking good so far.

julosjc

Hi there, perhaps reach out to xbox support or even repairs as your console is well within warranty

Honda Man 04

You should probably reach out to Xbox support to see what can be done, especially since it's still under warranty.

https://beta.support.xbox.com/contact-us

XboxOneX Blank Screen / unable to log in / Games won't start