@XboxLiveRewards hi ive had 21,000 credits pending since 7/8 when c

They should be scheduled for the deposit on the 27th.

Credits are scheduled for deposit based on when you get to 5,000 pending. If you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

Hello JoE TwEaKn MANE,

We answered why this was occurring on your previous post at (https://forums.xbox.com/en-US/thread/ea06898d-42d5-427f-9e79-86fc6af515ad). Those Credits were recently deposited
during the end of month deposit, as mentioned previously.

The option to request a deposit is only available when you have at least 1,000 credits pending, but less than 5,000. So you would not have been able to request a deposit at 21,000 credits. If you request a deposit and then redeemed gems for rewards credits,
the credits from the gems are scheduled to be deposited at the end of the month.

Reward points are usually credited to an account on the 15th & 30th of each month, provided the account user has 100+ points pending at the time of the credit date.

If this is not the case, may I suggest getting in touch with the Xbox Rewards team on Twitter @XboxLIVErewards

Hello HAWKEYE DEANO,

As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. For future reference, if you would like to request a scheduled deposit, you
may do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page.

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Therefore, since your last Credits were placed as pending on April 22nd, you will be a part of the mid-May deposit.