Xbox360 live account Vs Microsoft account

Amazing problem solved however now im worried i bought gta on the other account using my card. How can i get a refund?

Hi



Thank you for letting us know that the answer has been provided. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

For those reading this thread, if the information listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Hey there Charlie,

Sorry to hear you are running into these problems with your Microsoft account. Now if you have created a new Microsoft account and it has not yet been signed into your Xbox 360 you would need to Add it to the console. Go ahead and take a look at our support
page for a walkthrough on adding the account.

• How to add or remove an Xbox profile on Xbox 360

Give this a try and let us know if this has helped.

You would need to submit a refund request

Hi,



Step 1: Reload profile (Does not work)

Followed your instruction:

- Delete My Profile

- Clear my system cache on HDD

- Download my profile again



Profile, GamerTag, Avatar all reloaded properly

=> But I'm still having same problem of "unable to retrieve credit card info"

(Did the same three times, also on/off Xbox360 before reload profile)



Step 2: Perform Factory Reset

Unlike XboxOne, the Xbox360 is unable to perform factory reset. So I did the "Initial Setup" again.

I entered my Microsoft account #1 (Same as my XboxOne), the xbox360 rejected it and said
"The Microsoft account is associated with a different Xbox Live Profile, Try a different account"



Step 3: Create new Microsoft account #2

I went to my PC and created a second Microsoft account #2.

Re-entered onto Xbox360 through 'Initial Setup" process again, the xbox360 accepted it and I could download demo games, or add/delete credit cards.

=> Could get it working but I need a different Microsoft Account. (May be it will be OK if single account is associated with XBox360 first then with XboxOne in that sequence. I have no idea)





Some questions here (Can someone please help? I'm new to Xbox):



Question: XBox Live Gold

- I'm OK with different accounts/profiles for Xbox360 and XboxOne

- But does that mean I need to purchase separate/2-licenses of Xbox Live Gold for the XboxOne and Xbox360?

- I did not accept the 1-month Xbox Live Gold free offer from Microsoft on both the Xbox360 and XboxOne (During initial power up and registration, Microsoft offered 1-month free Xbox Live Gold)

- I've not used my 1-month Xbox Live Gold came with My Xbox360 blue Package. I also have not used my another 12-month Xbox live Gold came with an 'Xbox One Essentials" Package.



Question: Putting Cash in Microsoft Account

- Leaving credit card or paypal in the microsoft account might not be as safe. Account could be hacked (Sony PSN was hacked before), and small kids might perform purchases without knowing it.

- Could I just leave a few hundred dollars inside my Microsoft account and delete all paypal/Credit-cards? Xbox Live or all download will still be functioning, right?

- What's the easiest way to transfer cash to my microsoft account? Buy some "Xbox Digital Gift Card" and enter to Microsoft a/c?



Question: DNS For Xbox360, XboxOne

- My Internet Service provider does not provide very stable DNS. My Sony Playstation TV will not work unless DNS changed to Google Public DNS (8.8.8.8 and 8.8.4.4). Is there any stable/safe public DNS from Xbox Live or Microsoft that I could use?





Thanks!