Xbox1 has no sound, can't play discs/certain apps. Kinect drops in/out. I need some ...

TheRainmakerMan · May 30, 2014

For the last 2 weeks my Xbox One has had no sound, with the Kinect randomly dropping in and out. In fact, it seems to not register any cables plugged into it other than the power cable. When I pop in a game disc, it enlarges from the home screen to the game
app logo but freezes on it. Did I catch a bad update bug with the April one? I'm very confuzzled.

:)

VibroPlex · May 30, 2014

Random Lag Issues in Game with MW3

Hassassinade is dead right on. Please try bypassing the router and tell us if the lag persists.

If it does, your ISP has some 'splainin to do.

If it does not persist, your router needs a tuneup.

igotaspoon · May 30, 2014

Frame rate drops

I've been looking up my situation but there's just simply no response that solves my case..

Yes, I did clear my system cache and installed the certain games that made it lag yet nothing changed.

Whenever I play a certain game that requires a lot of frame rate (FC3, Dead Island, Dead Space) I just get random frame rate drops between
cutscenes or just even in gameplay

I gave a friend all my discs to check if I had buggy discs or something wrong was with them, no problem with them. We both have the same
Xbox 360 Elite 120GB consoles

and he runs them perfectly fine while mine, in the other hand has some bad frame rate drops. There's NO screen tearing whatsoever..

I'm not sure if it has to do anything with the HDMI cable, but I wanna just double check before I start spending on something that doesn't fix the problem.

So I ask, does anyone have a method of fixing this?

Thanks

ViperTruck195 · May 31, 2014

I just had this happen to me within the last two days on mine. Kinect would constantly turn on and off, game (Forza) wouldn't load, and video based items (TV, Netflix, etc.) would open, but would not function (only playing for a moment then freezing and
repeating). This was happening along with there being no sound.

I did a hard cycle of the system (turning off the xbox by holding the power button for about 5 seconds and then turning it back on about 30 seconds later) and it is now functioning properly.

Give this a shot!

ViperTruck195

I just had this happen to me within the last two days on mine. Kinect would constantly turn on and off, game (Forza) wouldn't load, and video based items (TV, Netflix, etc.) would open, but would not function (only playing for a moment then freezing and
repeating). This was happening along with there being no sound.

I did a hard cycle of the system (turning off the xbox by holding the power button for about 5 seconds and then turning it back on about 30 seconds later) and it is now functioning properly.

Give this a shot!

FROST R17

I am playing them on series x but it also happens when I play them on the xbox one so it may not matter which model/generation it plays on (but they play well on the 360 of course). As for the sounds, it drops at times when I move to a certain location or drops randomly. some sounds drop while others stay on. for example while playing rage all the sounds completly drops. This problem seems to only occur for games that uses at least 2 discs to play while there are no issues for single disc games. All the games that I have that use multi-discs are physical copies so I've been wondering if it as something do with playing them on the physical copy or it maybe the issue with backwards compatibility the multi-disc games. That's all I could best describe.

Keltic Kelly

It plays dvds ok also xbox1 discs

Looks like a new console how much to repair out of warranty xbox1

Dark destiny

Imploive, the Kinect is still mandatory, just you can't disconnect it, some titles and some games will offer more functionality with Kinect, so it might very well need Kinect plugged in for that title to run.

User buys game -> "Your Kinect is not plugged in, plug in Kinect to play" -> *Crap* person has to go out and buy one because they stupidly sold it

XBF George L

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand your having a high pitched squeaking sound coming from your console. Is it when you load a disc into it or when starting up certain games or apps?

Internal components making sound is something that can only be repaired or fixed by sending your console in for servicing.

Getting your Xbox console or Kinect sensor serviced

Xbox1 has no sound, can't play discs/certain apps. Kinect drops in/out. I need some ...