XBOX无法连接互联网[XBOX can't connect to the internet]

yuhaoding1 · Apr 12, 2019

尊敬的微软工作人员：

您好！我的Windows系统内置的XBOX应用出了点问题，以下为问题描述：

我的电脑已经正常连接宽带网络，打开XBOX出现“您需要在Internet连接状态下使用该应用程序...........”但是，当我关闭宽带转而用线网连接手机热点时，XBOX竟然可以联网并正常使用了。手机流量毕竟有限，所以我希望您帮我解决法在宽带网络下打开XBOX的问题。

衷心感谢的帮助，另外祝工作愉快！

以下为截图：

[Translation - Dear Microsoft staff: Hello! There is something wrong with the XBOX application built into my Windows system. The following is a description of the problem: My computer has been connected to the broadband network normally. Opening
the XBOX appears "You need to use the application under Internet connection........... "However, when I turn off the broadband and use the wireless network to connect to the mobile hotspot At the time, the XBOX was able to be networked and used normally. Mobile
phone traffic is limited, so I hope you can help me solve the problem of not being able to open XBOX under broadband network. Sincerely thank you for your help, and I wish you a happy work!

The followings a screenshot:]

:)

XBF Ezra G

Hi
yuhaoding1,

Thanks for your post! I understand you are experiencing issues with the Xbox application for Windows 10, where the app will not connect to the internet via broadband but will over your mobile hotspot. To troubleshoot this, try unplugging your network hardware
(router & modem) for 30 seconds and then plugging them back in. Also, you may want to contact your Internet Service Provider to ensure that necessary ports for Xbox Live are not blocked on your network, here's a list of those ports:

Xbox Network Ports.

I hope this helps!

yuhaoding1

Thank you for your warm help. I'll try it when I have time.

james schlaker

xbox does not appear to be blocked by china most likely it's a connectivity issue keep troubleshooting on the internet

翻译：XBOX不会出现要封锁中国最有可能它是一个连接问题，让互联网上的故障排除

Unknowngamer1st

您好我是叫卫连。

的电脑连接的网络吗？

第一解决办法是我建议让断开哪的网络从电脑，等四十五秒钟在连接的电脑。

第二解决办法是退出的microsoft帐目在登录。

[Edit - Transaltion] - Hello, my name is Wei Lian.

Is your computer connected to your network?

The first solution is that I suggest you disconnect the network from the computer and wait for 45 seconds to connect to your computer.

The second solution is to log out of your Microsoft account.

Nkosana23

好。我的名字是Brilliant，一位独立顾问，今天很乐意为您提供帮助。

如果您遇到以下任何情况，则问题可能出在您的网络连接速度上：
*玩Xbox游戏时性能缓慢
*流媒体质量低
* 随机断开连接

问题可能出在您的网络连接速度上。请尝试以下步骤来测试和更正此问题：
1. 运行控制台速度测试。
2. 检查您的整体带宽和连接速度。
3. 联系您的 ISP 以讨论您的带宽分配。
4. 尝试使用其他电缆或端口（仅限有线连接）。
5. 检查线干扰（仅限线连接）。
6. 重启主机和网络硬件。
7. 更改防火墙设置。
8. 在路由器上启用外围网络（也称为 DMZ）功能。
9. 尝试直接连接到调制解调器。

有关上述内容的更多详细信息，请访问：https://support.xbox.com/help/hardware-network/connect-network/xbox-one-connection-speed

我希望这有助于解决您的查询。

此回复内容已被自动翻译。此可能会出现语法错误或奇怪表达。

XBOX无法连接互联网[XBOX can't connect to the internet]