Xbox X will not download/install/update games or apps

Thank you for the update. Let's try to manually install the Xbox Series X version.

Open the Xbox app on phone and sign in

Search for the game that cannot be installed

Press Download to console and select the destination console

Once the game has installed on that console, the disc can be inserted to play

Hello SuperDad1.61,

After further consultation and research, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

Please follow the steps below to reach out to our live support team.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hello _sP_,

Thank you for your response. Here are additional troubleshooting steps that we can perform.

Remove and Readd you profile then test.

Add or remove an Xbox profile | Xbox Support

I issue persists, reset console to factory defaults by keeping your apps and games then test.

1. Press the Xbox button to open the guide.
   
2. Select Profile & system > Settings > System > Console info.
   
3. Select Reset console.
   
4. On the Reset your console?
   

• Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps.
  

How to reset your Xbox console to factory defaults | Xbox Support

Hello _sP_,

Thank you for posting in the Microsoft Community.

I understand that you are unable to download apps from the Micrsoft Store on you Xbox, . The issue could be caused by a number of things such as not having enough space on your hard drive, not being signed in with the correct Xbox profile, or needing to update your console.

You can try the following troubleshooting found on the support article below.

Troubleshoot game or app installation problems on your Xbox console | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

1. Plenty of hd space

2. Signed in with the only account I ever use

3. Latest console updates

Thanks