Xbox x crashing, tried switching back to Xbox one

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Here are the steps that you can try for your concern.

Solution 1. Power cycle your console

Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Solution 2.Clear your local save games file and persistent storage.

Make sure that there’s no disc in the disc tray.

Scroll left on the Home screen to open the Guide.

Select Settings > All Settings

Choose System > Storage.

Now select Clear local saved games.

Choose Yes to confirm.

Restart your console

Press the Menu key on your controller.

Click Settings, then go to Disc & Blu-Ray.

Select Persistent Storage.

Click Clear Persistent Storage.

Solution 3. Try to connect to a different network such as hotspot for example

Solution 4. Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

I hope this helps. Feel free to ask back any questions and keep me posted.

Same here multiple updates and still to this day the xbox one x crashes for me playing modern warfare. Its a hard crash and makes me want to switch to PlayStation 4.

I’ve sent in my xbox series x twice now, waiting for the 3rd one to arrive. You definitely wont get the same xbox back. If the xbox doesn’t work this time I have to switch to the series S or goto playstation. (Game disc wouldn’t read, it would crash constantly.. or home screen me)

My xbox series X has switched off by it self about 4-5 times now mabye once or twice more not sure but dose anyone know why this keeps happing ,becouse also i had this happen to my xbox one X to and to be set back so what now there gunna have to
call loads back or what ?

I’ve the same issue... and i don’t know what to do !! I play 4-5 minutes and the xbox crashes itself...!!!

Sometimes if you switch Borderlands 3 in or out of performance mode, it'll stop crashing. Only seems to do it while playing co-op on the Xbox One X. Original model and S model are fine.