Xbox X and Customer Servive issues

Discus and support Xbox X and Customer Servive issues in XBoX on Windows to solve the problem; Hi all what can I do when the Xbox live agent won't arrange a call back and the live chat doesn't work ?? Got two open cases that are showing as... Discussion in 'XBoX on Windows' started by ScottLawson1985, Nov 5, 2021.

  1. ScottLawson1985
    ScottLawson1985 Guest

    Xbox X and Customer Servive issues


    Hi all what can I do when the Xbox live agent won't arrange a call back and the live chat doesn't work ?? Got two open cases that are showing as resolved as so far all I have got is nothing at 50£ plus out of pocket ! Can't even reply to email as refers you back to Xbox live coms etc that don't bloody work Xbox X and Customer Servive issues :(

    :)
     
    ScottLawson1985, Nov 5, 2021
    #1
  2. ScottLawson1985 Win User

    Xbox X and Customer Servive issues

    Yep thanks for this but it doesn't work as per the original message, ive reported it to you tech team for 3+ weeks but they haven't done anything :( and lost my controller and wont replace or return it to me so basically stolen my property from what i can tell
  3. XBF Mohammed C Win User

    Xbox X and Customer Servive issues

    Hello Scott,

    If you encounter any issues requesting a call back or live chat on the Xbox support website, I recommend visiting Microsoft Virtual Agent

    Then just type in “agent” and select the issue.

    Select either of the option “Call me back” or “chat”
  4. Ricardo Lechuga Win User

    Xbox X and Customer Servive issues

    Hi ScottLawson1985! My name is Ricardo an independent advisor ready to help you with this situation!

    How did you lose those 50? I could help if you explain the situation
  5. Smwutches Win User

    Xbox X and Customer Servive issues

    Don't go through the virtual agent. On the contact site just change the category/topic until it gives you the option to request a call back or chat with support. Billing & Subscriptions and "I don't recognize a charge" usually works.
  6. ScottLawson1985 Win User

    Xbox X and Customer Servive issues

    Yep doesn't work on any placement ive tried all only was of access is to go through Microsoft help portal and request to be transferred across which is doable but takes alot of time to do so So as states the portal for myself unable to call back or speak to an agent
Thema:

Xbox X and Customer Servive issues

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