Xbox won't start up properly

JarlathO'kane · Dec 5, 2019

When i turn on my Xbox one x , it will get to the green screen with the logo, then it stays there alot longer than usual and the "something went wrong" message comes up and can't get any farther

:)

JarlathO'kane

This is the second time this has happened . After console updates... Unfortunately i don't have a pc

DrifterX22

Since you cannot get into any menus or anything you may want to factory reset it using a USB key.

How to reset your Xbox One console to factory defaults using a USB flash drive

The above process will wipe the entire console, accounts games etc. hopefully your saves are in the cloud.

THANOS OPRESSOR

Try unplugging for a few minutes and start again, if it turns on try clearing the cache as soon as it starts.

FarzanHafiz

This is indeed a very unusual situation. I think there is a problem with the system software on your console.It may be corrupted or damaged. You should consider requesting a repair via the Official Xbox Website about this matter.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, and then plug the power cord back in.

- Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the Pair and Eject buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

If your console doesn't have an Eject button, you can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button. Continue holding the Pair and Eject buttons for 10-15 seconds.

- Once you see the Startup Troubleshooter, select Factory Reset and then choose "Keep Games and Apps"

- Once the Reset is complete, you'll be prompted to sign into your console using your Microsoft account credentials, after which you'll choose your preferred settings and your console should display normally again.

NB: A factory reset keeping games and apps will not delete your game saves as they are backed up in the cloud and will resync once you've signed in.

Hope this helps.

Jesse.

Xbox won't start up properly