Xbox won't sign in profile after email prompt.

Tikkttam81 · May 12, 2023

Alright, so my Xbox One prompted me for my Microsoft Email and Password when I went to sign in after a power outtage shut it down. The Email and Password are for sure correct as I'm able to sign in using them on every other device, including my Xbox Series X. However, after entering them on Xbox One, the window almost immediately goes to an empty gray box with nothing in or on it. Waiting does nothing, most buttons do nothing during, and the rest of the buttons close the box and ask me to again choose which profile I wanted to play, effectively starting the entire process over again. I've tried restarting and power cycling. All of the other profiles on the Xbox One sign in fine with no email prompt. Is there any clue as to what might be wrong and how I might fix it? I'm scared to delete and redownload the profile or soft factory reset the Xbox as I've lost save data doing so before.

:)

Ronnieee

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help on your Xbox profile problem.

Actually, part of the troubleshooting for this type of issue is to delete and redownload your profile as it could be corrupted for some reason and doing a reset would be the last resort. But you do not have to worry about losing anything because as long as you were online, your data and your games are being saved to your profile when you download it back to the console.

Danno McK.

Click "My Account" above, then "Xbox 360 Profile Protection", then the "Require Profile download" button. Then your profile won't be usable without a password.

(When you sign in on your new console for the first time, you'll be prompted to always use a password or to "trust" the console.)

CmonAlready

Went through all the steps. I do not have Two Step Verification turned on. Successfully logged back in. Go set my Pass Code and then restart, select my Profile and then:

Prompted for Pass Code, entered
Prompted to sign in with email and password, hit "Continue"
Enter email address for live account
Enter Password
Get an Error. Exact verbiage is: "Sorry, there was a problem. Please try again later. Code: 80151103
Click "Ok"
Returned to Xbox "Home" screen
Click "XBOX LIVE" tile
Prompted for Pass Code, entered
Prompted to sign in with email and password, hit "Continue"
Enter email address for live account
Enter Password
Pop-up for friends online
Hit "Next"
Verify Proofs, hit "Continue"
Prompted for "Pass Code" again (this seems very odd to me that it would prompt again)

If I go and turn off the pass code on my profile, I am able to log in successfully from the initial profile selection screen.

XA JJKILLERs

So I have tried: unplugging, soft factory reset ( now I can't sign in to any accounts because it won't show password/email prompt when signing in)

so far after the core services went back up it is still happening

anyone who knows can help, please!!

i will add a video after i get home from school

Can you sign into the website at all

Egdur Drahcir

The network test was fine.

After I sign in my profile and click on connect to Xbox live, it shows the signing in screen and continues to sign in but doesn't and won't go past that screen.

Thanks.

Xbox won't sign in profile after email prompt.