XBOX wont load home screen

At first certain games would not load so I decided to hard reset my Xbox. When I turned on my Xbox it would sign me in but the screen would still be black and then an error message would appear " sorry we can't launch this the item you're trying to use appears
to be corrupt. Try uninstalling and reinstalling it" I don't understand because I haven't started any games. It wouldn't even load the home screen

:)

 

xbox dashboard issues..

anyone else having xb1 dashboard issues???

startup is fine... getting in and out of apps is fine.. but it wont load anything but the home screen... wont load my pins or anything to the right of home screen.

this was after a unplug/reset fresh startup... i even tested my network thru xb1 and it says working fine with a check mark... but yet nothing loads up... earlier it even showed the gears as if xblive/network was down but i could still navigate my apps on home screen.

made a short video below to show what its doing/not.
Video by Mike L

 

Xbox wont load to home screen

I tried to log onto my account this morning but an error code 0x80070490 came up and when i try to close it it just comes back up.

I need help

 

Hey there, Fresh!

I'm sorry to see any boot up issues! It looks like you were able to load up the Xbox One Home about 9 hours ago per your public profile (as of posting this). Are you still having issues with this?

If so, then we might need to factory reset your console. If you can't get into any settings, we'll have to try these steps to get the Startup Troubleshooter to appear.

1. Unplug the network cable if you're using a wired network connection.
2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
3. Wait 30 seconds, and then plug the power cord back in.
4. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
6. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone (sometimes I suggest waiting until after a third tone).

This will give you the option to "Reset" the Xbox. I suggest doing a full reset (including games & apps) since it sounds like the entire OS might need to be reinstalled.

Let me know if this works for you, or if you're all sorted out already! I look forward to working with you!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.