Xbox won’t let me delete clips and screenshots off the network

Same issues. So I tried to delete a clip in the app and it said it was unable to. I deleted it from the network with the Xbox one and it deleted. I also deleted a clip from the console hard drive along with several screenshots and that works with no issues.

Sometimes when viewing clips on the network it shows old clips that I've already deleted, but they aren't veiwable. Switching between everything and game clips in manage captures makes them disappear.

This does not happen when I delete clips or screenshots directly from the Xbox one hard drive.

I checked network settings and it says NAT type: Open and all services available.

Still can't delete or upload screenshots at all, only clips.

Hello!

I have tried numerous times to delete it off of Xbox network. Clips and screenshots delete just fine on the console, but when I go into on this Xbox network, my captures say deleted and then I click back into recent captures and they haven’t been deleted at all. I’ve power cycled the console, tried multiple restarts, yet the clips refuse to permanently delete.

I am having the same issue. A while ago Microsoft implemented a new policy where screenshots and game clips that are uploaded to the Xbox Network (previously called Xbox Live) will automatically be deleted after 90 days. However, I don't believe that they should delete themselves off the Xbox's local storage as well.

I do own the app. Captures will not delete from there either.

The captures also do a cycle where it shows all the “deleted attempts” and won’t delete, then it’ll show no old clips I’m trying to delete (it’ll show any recent clips I’ve tried to add) and that’s when it allows me to upload. It also will show all my old clips and screenshots and when I go into recently captures, it shows the most recently added captures to Xbox live. Right now, it is showing 101 clips and when I click on recently captures, it shows the 4 I managed to slip on to Xbox live only. It’ll eventually revert to the 101 clips and not show the most recent ones.

Hello Veshkau84,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having problem with your saved screenshot in your Xbox Console. Let us check and see on what we can do to help resolve your concern in a timely manner.

As per your description, you have enabled the automatic upload in your settings and the result of your uploads does not show or uploading the screenshot failed.

Here are the things to note when uploading screenshots in your Xbox console:

• You can upload up to 10 GB of captures to the Xbox network. Once you reach that limit, you’ll need to delete existing captures to upload new ones.
  
• Any game clip or screenshot that’s uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.
  
• Captures that don't get uploaded to the Xbox network will remain on the console they were recorded on.
  
• If you see a Warning icon next to a capture, that means that the game clip or screenshot is scheduled for automatic deletion. The expiration date is listed on the individual capture.
  
• You can also view captures that are scheduled for automatic deletion by opening the Captures app, and then selecting the Expiring soon filter.
  

On the other hand, you can try backing up your game clips. See: Back up your game clips | Xbox Support

For your reference, see: Manage your game clips and screenshots | Xbox Support





We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,