Xbox won’t honor Elite Series 2 warranty

Discus and support Xbox won’t honor Elite Series 2 warranty in XBoX on Consoles to solve the problem; Elite Series 2 controller randomly shuts off and Xbox won’t honor warranty even though I had Walmart reprint the receipt. They say it doesn’t meet all... Discussion in 'XBoX on Consoles' started by Lesley S1984, Mar 31, 2023.

  1. Lesley S1984
    Lesley S1984 Guest

    Xbox won’t honor Elite Series 2 warranty


    Elite Series 2 controller randomly shuts off and Xbox won’t honor warranty even though I had Walmart reprint the receipt. They say it doesn’t meet all the requirements and now I can’t get a call back or a response from the technician dealing with my issue. Controller is only 6 months old. How can I get in touch with a human if I can’t get a call back? I have been trying for days and it says I will receive a call within 1 minute but I never get a call. I thought it was registered to my account but when I started having this issue, I checked and apparently it was never registered but I have the proof of purchase that Walmart gave me and they won’t accept it. What do I do?

    :)
     
    Lesley S1984, Mar 31, 2023
    #1
  2. Lesley S1984 Win User

    Xbox won’t honor Elite Series 2 warranty

    Hi George,

    As stated in my post, I have tried to claim warranty but the proof of purchase I uploaded that Walmart printed for me, they say does not meet all the requirements. I’m not sure what requirements they’re saying it doesn’t meet as I can’t get a reply but it is what Walmart printed for me.
  3. Georges C. Win User

    Xbox won’t honor Elite Series 2 warranty

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Lesley, If you tried to claim your device's warranty through the Microsoft website, if you haven't tried it, do so using the link below.

    Request an Xbox controller replacement

    https://support.xbox.com/en-US/help/hardware-ne...
  4. Keaton Kailing Win User

    my back paddles don’t seem to be working when i play my game, any way to fix this?

    elite series 2 controllers back paddles won’t work
  5. s33r Win User

    Elite series 2 controller replacement

    Warranties cover a like for like replacement if required under that warranty so as far as I know, yes, if you send an Elite series 2 in for replacement you will receive an Elite series 2 back.
  6. andrewGiorlando Win User

    Xbox elite series 2 controller

    They recently extended the warranty for elite 2 to one year. https://support.xbox.com/en-US/help/hardware-network/controller/elite-controller-series-2-warranty . maybe this will help
Thema:

Xbox won’t honor Elite Series 2 warranty

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