Xbox won't connect online

Artificial Meat · Jul 8, 2015

No matter what NAT setting I have, no matter what router I try, no matter what house I try it in - my Xbox one refuses to play multiplayer online. ANY game I play either doesn't connect to the multiplayer or i'm just put into a lobby on my own. Microsoft
have been useless in assisting me, and i've now reset my console and profile and I can't even download my saves from the cloud now.

Whenever I click on the test connection there are no problems, and whenever I click on test multiplayer there are no problems.

It used to work fine online.

I'm on fibreoptic so speed isn't a problem and my Xbox 360 works fine online. Is it a fault with the console?

:)

Thunder god205 · Jul 8, 2015

Can't get xbox one to connect

xbox one won't connect online reset router still won't work it keeps saying I'm ipv4 and not ipv6

honkygoblue420 · Jul 8, 2015

Xbox live

Can't connect tryed everything stil won't connect to xbox live kinda **** seems how i just started playing on xbox but look like it won't be for long my wii has no problems neither does the ps3.. but my xbox won't let me online...

Artificial Meat · Jul 8, 2015

Also i'm having issues loading my cloud save data as are others on here.

RobertBuckalew · Jul 9, 2015

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

How many Xbox 360 and Xbox One consoles are connected to this router?:

Wired or Wireless (for each console):

Things you have tried:

Is UPnP Enabled? Yes/No/Unknown:

Do you have a NAT error? If so, what is your NAT type?:

Any Error Codes you encounter:

Who is your ISP? (Internet Service Provider):

Standard info to get started...

PerAmadeus · Oct 31, 2018

It sounds like you are having a complicated set of issues. It appears that cloud data is online at this time. You can check status of services at
support.xbox.com/.../xbox-live-status

As for your overall issue, if you give the data @Bimnog asked for we will assist in giving you the best possible trouble shooting options.

x4FiTxSAViORx

My Xbox one won't let me online and I'm connected to the internet

DEACON

the majority of people are always online anyway when connected to Xbox Live ... as long as it doesn't mean you need an online connection to play then i don't see any difference between now and then. BUT ... if i have to connect to Xbox Live to even play
a game, then I won't be a happy camper. and i'm sure a lot of others won't be either.

Ju Jitsu X

If I do that, I won't be able to play online and connect with my Xbox friends. What the heck.

GMAN990

The v1 Xbox (pre 360) is no longer supported on live, they turned off that functionality some time ago

Mister Cizl

Hey HistoryFreak204! Are you using a wired connection or wireless? You can try

these steps to see if an offline update helps you get past that issue. Post back and let us know!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Xbox won't connect online