Xbox won’t allow sign in

DJ-D0M0 · May 15, 2023

Hello, my Xbox One X won’t allow any profiles to be signed into. We have tried power cycling the console, factory resetting whiling keeping data (twice) and will be trying factory resetting after the manual data backup is completed. But I’d rather not get to that point as a just in case.

Upon going to sign in we click the option, it starts to load as normal then goes blank and the load circle appears again, then it goes to the home screen without a profile being signed in, game data can’t be accessed, automatic/cloud backup is unable to be done, and I’m not sure what else to do except replace the entire console at the end of it.

If any help other than power cycling (ineffective) and factory resetting (currently ineffective without erasing all data), would be greatly appreciated.

:)

Just a Volunteer

Sorry to burst your bubble, but the OPs issue is more likely caused by network hardware access to internet, not the console OS.

I've had this issue when a power blackout occurs for a brief moment and everything reboots.

The console returns to normal but the network hardware is still in the process of re-establishing a connection.

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

If your xbox has this problem, it's probably the operating system, if you ask for the repair they will erase everything anyway, and in this situation no other procedure will work. If, even after deleting everything, the problem still persists, request a repair.

Just a Volunteer

Your network hardware, gateway, router, modem may need a power cycle to reestablish network connection.

Turn the console off and remove console power cord while the network hardware reboots, (green lights).

Restore power to console and turn on.

courtney wood1

why won’t it allow me to sign into my Fortnite account and gives me a link and a code eveytime

Fletcher Davies

I’ll try that thanks, still won’t allow me to sign in, maybe it’s just too busy today

Xbox won’t allow sign in