Xbox won't allow me to sign in--worked just fine earlier

Xbox One newbie here. I was using the Xbox just fine this morning for regular TV watching and games. Shut it off and started it later to do a workout, signed in as myself, accidentally got a Help screen that I couldn't shut down, started messing with the
controller to get it to go away and gave the xbox voice commands like "help menu close" and "help menu off" and "back," and also tried toggling over to the menu to shut it down that way. The system seemed to freeze completely. I shut off xbox manually, reopened,
and now am back at a generic home page and neither of the controllers will work--I can't sign back in or move the controller at all, like it froze. Tried reconnecting both controllers but no luck, and also restarting the box. No sign of life on the kinect
either. Any help?

:)

 

won't allow me to sign in!!!!

on this app it wont allow me to sign in it tells me to go to the website and sign in and restart the app I have done this several times but it still says the same. cannot sign in at all but I have other Microsoft games and I have signed in on them. So why
won't this one allow me to sign in??

 

won't allow me to sign in!!!!

Hey there!

Have you tried uninstalling and reinstalling Microsoft Jigsaw? I recommend starting out by following the steps on our Microsoft Casual Games FAQ. Additionally, check
out the
Error Codes & How to Fix Your Game post on the official Jigsaw facebook page.

Give each of those steps a shot and post back!