Xbox Wireless Headset warranty

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Is it a Microsoft headset?

If so, it has a 90-day warranty.

request repair

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

Hi Kristine,

The standard limited warranty for the official Xbox Wireless Headset is 90 days, so you should ask the retailer to update the incorrect warranty (you may need to show the receipt as proof of purchase and to confirm the start date). You can also contact support to look into this.

If the headset isn’t charging, refer to:

Troubleshoot your Xbox Wireless Headset | Xbox Support

Specifically ‘About certain types of headset issues’ > ‘functional issues’

Headset isn't charging: If the headset is plugged into the console with the USB-C cable but isn't receiving a charge, first check the cable connections to both the console and the headset. If that doesn't work, try plugging the headset into a different power source (another port on a console or device).

Hope this helps.

Hi Gobbie(2),

Have you visited the troubleshoot your Xbox Wireless Headset found on the Xbox support page? If your headset is within warranty there is a section that discusses how to get your headset replaced as well.

Best regards,

XBF Drew

Hi Ethan!

I am sorry to hear about what happened. Unfortunately, if your wireless headset is still in warranty but it's been damaged by your dog, it may no longer valid.

You may check your options through https://devicesupport.microsoft.com/

To buy a new one, check this link here https://www.xbox.com/accessories/headsets/xbox-...

What is the address if i can ask and can u send it from europe?