Xbox wireless headset warranty claim.

What is the address if i can ask and can u send it from europe?

Same issue here.

I could contact the support today, sent pictures and they are investigating of they can replace or fix it.

I bought the headset on March 19, 2022 direct from the Microsoft web site. I've only had it a month. I am currently going through the same issue.

I was able to get a warranty claim and I'm sending in my headset.

Never dropped the headset.

I only noticed the issue because I was getting a constant static/feedback whenever the microphone picked up my voice or any background noise. It was coming through on Xbox Live and the Mic Monitoring.

I think the plastic housing for the microphone is cracking from the pressure of muting the microphone or moving your finger around to press where the mute button it located. Everyone here has a near identical issue with the mic boom housing. That is where the mute button is located. Otherwise its from maneuvering the mic boom when in use.

Overtime the plastic part is cracking from repeated use. It's the only thing that makes any sense.

I'll try to be more careful with the replacement.

It's probably a design flaw.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello SpinalROB117, i regret that this is happening however as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not check or open an order if service for your headset, ideally contact xbox service via chat so they can help you.

https://support.xbox.com/en-us/contact-us

Hey,

I also have the same issue, after 5 months the mic attachment has cracked. I reached out to the retailer and they refused to replace them, quoting I had clearly applied too much force, which is totally not true.

I have raised a support request via Twitter with Xbox Support hoping they can acknowledge this is clear a manufacturer defect and I can get them replaced under warranty.

Has anyone had any success with Microsoft on this?

Thanks

Pete