Xbox Wireless Headset turns on then immediately turns off

TJBilbo · Nov 6, 2021

Is anyone else having this issue? This is my second Xbox Wireless Headset that I'm having this problem with. The headset is fully charged but when I turn it on, it immediately turns itself off again. I tried the hard reset by plugging the charging cable into the headset, but not into my Xbox, PC or outlet, pressing the power and mute buttons simultaneously, then plugging in the charging cable and that does nothing to alleviate my issue. Any insight would be greatly appreciated.

:)

XBF Houmaidi O

Hello @TJBilbo! I hope that you are doing well today!

Since you have already tried the reset, I would suggest Updating your Wireless Headset as it can fix this issue.

You can update the firmware of your headset using the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories. If you don’t already have the Accessories app installed on your PC or mobile device, you can get it at: xbox.com/accessories-app.

Note The Xbox Wireless Headset needs to be powered on and connected to your console or device in order to update its settings in the Accessories app. Depending on how many accessories are connected to your console or device at the time, you may need to scroll left or right to bring up the headset configuration screen.

You can see if your headset’s firmware is up to date by clicking the (…) button on the headset settings screen. If a new update is available, select Update now to update your headset. (Even if no new update is available, you can still select Update now to re-install the most recent firmware.) This can take a few minutes – leave your headset turned on, motionless, and close to your console until the update is complete.

Note To update your headset using the Xbox Accessories app on a Windows 10 device, the headset needs to be connected to the device using a USB-C cable.

Give it a try and let us know the results!

I hope this helps you out!

SammyVS

I'm Samy an independent advisor and I'll be helping you

How are you, mate?

If updating the headset doesn't work, I recommend ordering a replacement.

From this link, you can register the device, then click on the device and follow the steps to request a replacement.

https://account.microsoft.com/devices/select-de...

OCRyzen

If the controller turns off, there is no controller postition sync for the Wireless Headset (Headset, wouldn't know, what controller it is for etc).. The communication Port, would turn off or close too..

DeniqL

If you don't have any more questions and have a moment to rate my support I'd appreciate it Ali

DeniqL

If none of that work the headset needs to unfortunately be replaced Ali

You can request a replacement here:

https://account.microsoft.com/billing/orders/

Xbox Wireless Headset turns on then immediately turns off