Xbox Wireless Headset (NEW Released March 2021) - No Menu or Movie Sound AT ALL from Xbox...

Hello!

**** "SOLUTION" (work-around) was found to 1 of 2 bugs, see end of post ****

For clarity: I'm talking about the new Xbox SERIES X, not the Xbox One.

1. I've confirmed Settings are different for Audio on older Xbox One vs the new Xbox Series X.
2. For example, the new Xbox Series X has the optical audio plug completely
   removed and all associated menu options are also deleted from its
   interface, etc. etc.
3. Searching the internet is useless, all articles still point to the older Xbox One interface which has change on the Series X.
4. If you have an older wired-Headset using the 3.5mm jack, the Xbox menu's HAVE CHANGED now, and are NOT what I see using this new WIRELESS headset, as confirmed on my older Xbox One.
5. Under General > Volume & audio output, selecting Headset audio "Dolby Atmos for Headphones" that I paid $15 for, does NOTHING.
6. Turning off/on the headset changes the "General > Volume & audio output" menu, by removing/adding a single sentence that audio is Now Optimized for Headsets, so that Proves the Xbox Series can see and is paired with this new Wireless Headset.... but it does NOTHING.
7. Trying to change the "Speaker audio > HDMI audio = Off" results in an error that at least one audio output device must exist, but is does and it is working.
8. When I turn off/on the new Wireless Headset, I hear the "chime" noise in the headset, so that Proves the Wireless Headset is paired and making sounds and is not "broken" per se.

PROBLEM:

I've just received the new Xbox Wireless Headset (new March 2021 released version), from an early pre-order:

https://www.microsoft.com/en-us/p/xbox-wireless-headset/8z1dcql8z512?rtc=1&activetab=pivot%3aoverviewtab

Setting aside GAMES for the moment.... I'm currently unable to get ANY sound to redirect from my AV receiver into this headset for the Menus or Movies (e.g HBO Max cant see or use this headset?).

I specifically bought this headset to listen to movies in XBox app Dolby Atmos for Headsets which I also purchased, to keep my wife happy, but... it does not work either! Not even the DTS:X or ATMOS FOR HEADSETS APP DEMO feature works, They still sends ALL audio to the AV receiver and NOT the headset, when in Headset mode on the Xbox???

Basically, nothing happens after CONFIRMING the Xbox is in Headset mode and sees the new Headset; 100% of ALL sound goes through my AV receiver such as menu and HBO Max Movies, EVEN the DTS:X and Dolby Atmos for Headsets Audio Demo REFUSES to output to the Headset and only the AV receiver... Why?

Also, the old Xbox menu option I see all over the internet to force all audio to headset from older Xbox OS seems to now be removed in Xbox Series X's new interface??

TROUBLESHOOTING:

• I confirmed the headset is paired and identified by the Xbox Series
  X, by going into the Xbox menu, when I turn on the headset the Audio
  settings greys out the AV surround-sound options, and displays a new
  single-sentence saying that I'm now in headset audio mode.
• I confirmed the Xbox Series X's OS is the latest and is dated the day-before the Headset arrived (!!!), and makes special mention it JUST added new, initial support for this Xbox Wireless Headset in the integrated Accessories-Audio app.

I've checked the Xbox Known Issues page dated 3/16/21 (as of today 3/19/21), and there ARE what seems to be a few issues with work-arounds for this new Xbox Wireless Headset when used with Windows 10, but........ No mention of any issues with Xbox Series X/S:

https://answers.microsoft.com/en-us/xbox/forum/all/known-issues-on-xbox-series-xs/221c9d7f-dc91-4067-ba81-33ab671179b5

What am I doing wrong?? This is making me feel dumb and frustrated for something so simple. The Headset's instructions are just 3 pages of pictures of pushing the button and turning the knobs, zero guidance for this issue.

How do I force 100% of all audio to switch from my AV receiver into this headset - including menu and movies and yes even the Dolby Atmos for Headsets demo app - NOT JUST GAMES???

Why does this headset not "Empower The User" to control their own audio output at all whatsoever - WHERE are the Settings for this???

If it cannot do this simple task of total redirect of all audio to headsets for which this new official Microsoft Xbox headset was purchased, then it WILL be Returned for a full refund....... but I don't want to!!

p.s.: BUG REPORT FOR THIS HEADSET ON XBOX SERIES X (SEEMS TO BE ISSUE IN XBOX-OS UPDATED YESTERDAY)

- THEY SHOULD ADD THIS TO "KNOWN ISSUES" PAGE:

1. Change settings on Xbox Series X into AV receiver audio mode 5.1 surround-sound.

2. Turn on headset, which then grays-out the AV receiver audio modes entirely.

3. Turn off headset, which then seems to query my AV receiver's audio capabilities, then ignores my prior manual configuration and REVERTS ALL SETTINGS FOR AV RECEIVER TO FACTORY DEFAULTS once it's off Headset mode!?

*** Example: My AV receiver can do 7.1 audio but I only physically have 5.1 speakers, but it reverts back to 7.1 output and then I must manually set back to 5.1 every single time.

I'm really frustrated and disappointed right now, but maybe this new Xbox Wireless Headset and the Xbox Series X's OS was released half-baked without full support or functionality and IMMEDIATELY needs some major firmware updates (Latest is dated 17-March-2021 at launch, as of 19-March-2021)???

I say this because out-of-box experience of headset was it would NOT work at ALL until I did the firmware update on the Xbox AND on the Headset with updated Xbox Accessories app, which brings the Headset firmware to version 0.0.9.0, the latest as of today 19-March-2021....geesh, talk about waiting to the last-second to add the software update - literally day before it arrived - Which does not seem to be working as of 19-March-2021 at all.....??????.

*** PARTIAL WORK-AROUND ****

I OPENED SRX CASE WITH MICROSOFT, THIS IS A KNOWN-ISSUE AND I THINK IT SHOULD BE ADDED TO THE FORMAL KNOWN-ISSUES ARTICLE..

AFTER doing EVERYTHING above, THEN ignore all logic and on the
Xbox Series X, go to:

1.) Settings > General > Volume & audio output > Headset audio > TOGGLE the "Using HDMI audio headset" option (e.g. if unchecked, then check and uncheck it again).

2.) Settings > General > Network settings >
Advanced settings > Alternate MAC address > CLEAR > Reboot the
Xbox.

AUDIO NOW OUTPUTS ON THE WIRELESS HEADSET!!

UNFORTUNATELY, IT DOES NOT FIX THE AV RECEIVER BEING RESET TO DEFAULT SETTINGS GLITCH. :-(

This is the most obscure bug I've ever seen - How a network setting can break the audio wireless headset I have no clue...

TURNING OFF/ON THE WIRELESS HEADSET STILL RESULTS IN RESET TO FACTORY DEFAULTS ALL AV RECEIVE SETTINGS (BUG).

**** THIS WORKAROUND NEEDS TO BE ADDED TO THE "KNOWN ISSUES" *****

Thanks.

:)