Xbox Wireless Headset Mixed Dial Issue

Hello There ! Please check this link Troubleshoot your Xbox Wireless Headset | Xbox Support for further help.

Which headset is it? Some headsets plugged into the controller don't have changeable party mix settings...my Arctis 7 headset doesn't, although it does have it's own chat/game mix dial so it's not an issue

I see. I recommend ordering a replacement if your headset is still under warranty.

On this link, you can register your device and open a replacement order.

https://account.microsoft.com/devices

I have made sure the console and the headset are both fully updated. I have hard reset both the console and the headset. I have unpaired and repaired the headset and I've tried factory resetting the console but the headphones still stop working properly after a while and I still have to turn them off and on again to work.

Thanks for contacting us my name is Samy, I am an Xbox Gamer and I will be helping you today.

How are you, oOJadonOo?

Have you checked if the headset needs updating?

On this link, you have instructions on how to update.

https://support.xbox.com/en-us/help/hardware-ne...

And maybe resetting the console can help resolve that.

Reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required. Do not reset without having your account email and password

Follow this path and select reset keeping games and app.

In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>

Settings> System> Console Info> Reset Console