Xbox Wireless Headset Mic Casing Broken without dropping

I'm having the same issues with my Microsoft Xbox Wireless headset. Only thing is that I'm being told that at 7 months my warranty has expired and will not cover the replacement or repair. I feel that is unfair since the issue on the build of the mic and a manufacturer design defect. I was transferred twice to the wrong departments after speaking to a customer service rep and the 2nd rep put me on hold then hung up on me. I called back wanting to submit a complaint because nobody wanted to help me and the rep stated that she couldn't take my complaint. You would think that this being Microsoft and a world wide company that the service would be great but it is not. I'm out of a headset. I buy Microsoft products all the time and this is the first time I have an issue with one of their products or their customer service. Hopefully they read this and reach out to me. If not then I'll be looking at other brands to replace this one.

Same thing just happened to me last night. All I did was move the mic piece up because I wasn't using it. It feels very cheap and flimsy. It's disappointing on an otherwise good headset. I expected more than a year out of this thing. I'd been taking good care of it because it was expensive, and I liked it a lot. Now I'm in the market for a new headset but I'm going to have to go with a third party.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello JKing10, to submit your accessory for microsoft warranty click on the link below, and follow the instructions.

Getting your Xbox device serviced

https://support.xbox.com/en-us/help/hardware-ne...

The "mic" you're referring to is the boom mic that plugs into the headset.



The mic I'm referring to is the chat system that allows one to talk to other players. Normally, that's supported by a wired mic cable that goes from the 360 controller to other headsets. On all other 360 headsets, a cable is required from the base of the
360 controller to the headset for chat. Even the wireless Astro A50 has a mic cable port to go to the 360 controller.



On the Tritton Warhead, that's all done wirelessly, same as the Microsoft Wireless Mic for 360 works. Tritton integrated the wireless mic into the headset base unit so that the headset can be completely wireless - no wired mic cable going to the controller.



It's the wired mic cable that the Tritton Warhead lacks that is the problem. There will be no way for the Warhead's base unit to sync its wireless mic with the Xbox One.



If all you want to do is use the Warhead as a wireless headset without a mic, it will be fine. If you want mic support, it won't.

[quote user="EvilTwinGX"]The WarHead headset may be wireless, but its mic plug sinto the headset itself

[/quote]No it does not.



The Tritton Warhead is the only fully wireless 360 headset, and this:

My only question is how would you know which controller quadrent it'd be paired to in the case of multiple users./controllers.

is
why. It is the only headset that "pairs" with the 360.



Anything wireless won't work. The mic on the Tritton Warhead is wireless. The mic won't work.