Xbox wireless headset left earcup dial not working on PC

Hi Savannah,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device such as your phone or PC. If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Regards,

Alvaro

Alright. Be sure the headset volume isn't turned all the way down. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn't rotated completely in one direction, as this will effectively mute either game or chat audio.

Hi Lee Tollerfield,

Thanks for the update! Given that this issue happens when the headset is connected to PC and not on Xbox Series X console. There are 3 possible reasons why this happens: First, there could be an interference of any device or things located in your left side. Second, the Xbox Wireless Adapter might need an update or to be reinstall in which we can easily fix with troubleshooting. Lastly the device needs repair but in your case this might not be applicable.

Suggested Troubleshooting

Method 3:

May we know what is nearby your left side when facing the PC, is there tiles plaster or concrete wall or glass or wires or mirrors or cabinet of any kind? If yes, kindly move your location that has no interference on your left side or move the object (if possible) away. See if your Xbox Wireless Headset Audio Balance works for the left (earcup). Ensure there is no wireless interference. Interference can degrade your wireless signal, which will affect audio performance.



Method 4:

To isolate this issue, kindly check if your device Windows 10 is up-to-date. Please use this guide: How to get software and driver updates for Windows 10.



Method 5:

Try to use different USB port for the adapter and check if the issue persists.

Method 6:

Next, kindly update driver for your Xbox Wireless Adapter. Follow the steps below:

Note: Make sure your Windows device is connected to the internet and is up-to-date. Reboot device.

1. Go to Device Manager.
   
2. Locate Xbox Wireless Adapter for Windows in the Network adapters section.
   
3. Select Xbox Wireless Adapter for Windows to bring up the Properties window.
   
4. Select the Driver tab.
   
5. On the Driver tab, select Update Driver.
   
6. Unplug the Xbox Wireless Adapter for Windows and reboot your Windows device. Once the device is back on, plug in the adapter.
   
7. If same issue, try to follow all of the above steps thoroughly one more time. If this doesn't work, you need to uninstall and reinstall the driver for the adapter.
   

Method 7: See this link - Troubleshoot the Xbox Wireless Adapter for Windows | Xbox Support

Try reinstalling the drivers in case they have partially installed. To do so, you need to uninstall the drivers. Follow these steps to complete this process:

1. Go to Device Manager.
   
2. Locate Xbox Wireless Adapter for Windows in the Network adapters section.
   
3. Select Xbox Wireless Adapter for Windows to bring up the Properties window.
   
4. Select the Driver tab.
   
5. On the Driver tab, select Uninstall or Uninstall Device (depending on your version of Windows).
   
6. On the confirmation window, check the Delete the driver software for this device box.
   
7. Unplug the Xbox Wireless Adapter for Windows and reboot your Windows device. Once the device is back on, plug in the adapter.
   
8. If the Xbox Wireless Adapter for Windows still does not install, follow all of the above steps thoroughly one more time.
   

If this doesn't work, kindly contact Xbox Support for a real time assistance: Contact us | Xbox Support.

Kind regards,

Hello,

Thanks for your reply.

I have the Accessories app and the firmware is the most up-to-date version.

I can hear people fine and people can hear me fine.

I can also hear the games fine and my equalizer is okay.

However, unlike when connected to my Xbox, I can't use my left earcup to change audio balance between Game Chat and Voice Chat.

You're most welcome, Lee Tollerfield.

It seems like you already have performed all the troubleshooting we need to get this fix. However, the issue is still there. No worries, let us have this checked to the Xbox Support via Chat or Phone to assist you in timely manner. As mentioned in my last reply, this will be efficient way to know if we missed a simple step or you need to perform advance troubleshooting to get this done. Please follow the steps below on how to contact Xbox Support and read the note.

Please click this link: https://support.xbox.com/en-US/contact-us

1. On the support page, kindly select Contact Us.





2. This will take you to a small prompt. Kindly select your responses to every question and select Next.





3. If you are not signed into your Xbox account. You will be prompted of this otherwise you will have your options to contact Xbox Support.







Note:

24/7 Chat Support

Phone support

Monday to Friday: 6:00am - 5:00pm PT

Saturday to Sunday: 6:00am - 5:00pm PT

We are grateful for your effort in sharing this concern and following the troubleshooting. We hope this will be fixed. Feel free to update us regarding this.

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.



Kind regards,