Xbox wireless headset bluetooth not working properly

Is the headset switched to Xbox mode? The new Microsoft bluetooth/xbox wireless headsets work in either bluetooth or xbox mode, but not both at the same time. You need to make sure it's in Xbox mode to pair it with your Xbox console.

support.xbox.com/.../set-up-bluetooth-wireless-headset

Wrong, you do not need the controller on for the headset to work.

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support.xbox.com/.../set-up-bluetooth-wireless-headset

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"A controller is not required for the headset to work with the console."

I'm having the same issue. Sound from my xbox works fine, but when I connect to my phone with bluetooth to join voice chat via discord, the sound goes in and out. Sometimes it's clear, and sometimes it sounds really rough and cuts out. I've tried updating the firmware, disconnecting and reconnecting, but after a while the issue always returns.

Hello Ben23333, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

If you’re hearing unexpected sounds in the headset, first exit to device’s Home screen to see if the sounds are coming specifically from the game. You should also check to see if there’s a firmware update available. If this doesn’t correct the problem, try restarting both devices. You can also go into headset settings and select Restore to default to reset the headset Equalizer levels.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Hello, FUZYBUNNY! Unfortunately the 360 wireless headset will not work with the Xbox One. There are currently no Bluetooth adapters for the Xbox One so a Bluetooth headset will not function. Currently the only 100% wireless headsets for the Xbox One are
the TurtleBeach Stealth 420X, 500X, and 800X.