Xbox Wireless Gaming Receiver not showing up in device manager

xiTzPrOxSniiPex · Feb 7, 2018

I ordered an "Official Xbox 360 Wireless Gaming Receiver" and it arrived today. I want to use it to hook up my Guitar Hero controller to my PC. I am running on Windows 10.

To begin with, after plugging in the receiver to a USB port (for the very first time), it would show in the Device Manager under "Other devices" as "Unknown Device", which was normal because all I had to do was download the driver that it needed. I did this
and reached to the point of nearly finishing the process until it told me that the driver could not start.

Following this I attempted to uninstall the receiver device under "Other devices" in hope that it would just remove any drivers that it had installed on it so I could just plug the receiver back in and start again. However, since I did this, there is literally
no sign of the device anywhere in the manager. I've looked around for people who have had the same issue but I couldn't find much or anything that could help me. I have tried restarting my computer, updating windows, scanning for any hardware changes and replugging
the receiver into all of the USB ports on my PC multiple times but it still never recognised it, not even as the unknown device. I have several other laptops and desktops around the house with different versions of Windows but none of them could recognise
the device either, not showing a trace of a wireless receiver in the device manager.

It has been bugging me a lot because I've been wanting to use one of these for a long time now.

Any help and any explanation on what I've done wrong will be greatly appreciated,

Thanks.

:)

VisageOfAnAngel · Feb 7, 2018

Play and Charge for windows

The Play and Charge kit will charge your controller's battery pack. It will not connect the controller to your PC. You need the wireless gaming receiver for that. support.xbox.com/.../xbox-360-wireless-gaming-receiver-windows

Minimooo · Feb 7, 2018

Wired 360 controller on Windows 7 PC

Hi there - your best bet is to grab hold of a wireless gaming receiver, which can be bought pretty cheaply on the internet. Then you can check out the guide here on how to set it all up!:

support.xbox.com/.../xbox-360-wireless-gaming-receiver-windows

Mister Quasar · Mar 14, 2018

Hi xiTzPrOxSniiPex!

If the receiver isn't being recognized on any Windows 10 device you test with it, that would indicate a hardware issue with the receiver itself - in this case, we'd recommend looking into options for replacing it.

If you purchased that from a third party retail store, returning to that store to inquire about an exchange may be quickest, but that would depend on that retailer's policy. Alternately, you can also look into

processing a service request through us as well.

R0ckyy

Hello,

Thanks for responding, but that did not help with my issue.

I've an Xbox 360 gaming wireless receiver, not Xbox One receiver by the way.

Whenever I try to connect the Xbox 360 wireless gaming receiver, it does not blink green or show up on Device Manager.

Mister Quasar

Hi xiTzPrOxSniiPex!

If the receiver isn't being recognized on any Windows 10 device you test with it, that would indicate a hardware issue with the receiver itself - in this case, we'd recommend looking into options for replacing it.

If you purchased that from a third party retail store, returning to that store to inquire about an exchange may be quickest, but that would depend on that retailer's policy. Alternately, you can also look into

processing a service request through us as well.

Obsessive Power

Hi,

Unlike the Xbox One controllers the wireless 360 controllers are always wireless. The play and charge doesn't send control data, therefore you can't make your wireless controller wired.

It will show in device manager when plugged in, but this is for automatic sync purposes with an Xbox 360 Gaming Receiver for Windows. If you want use this controller you'll need the receiver.

Hope this helps.

AveryPitt1996

Update.....Now the Xbox 360 Wireless Receiver will not work on the desktop or the laptop. Perhaps it is broken, but it was working when I disconnected it from the desktop.

On the desktop, I get a Code 45...not connect for the device when I show hidden devices in the Device Manager. When I try to Add Legacy Hardware as suggested, I can drill down to the Xbox Peripherials, but there are no drivers listed only the option to install from disk. The driver that I can see when looking under the Device Manager is "Xbox Wireless Receiver for Windows Version: 10.0.19041.1 [12/6/2019]".

On the laptop, there is no option to Add Legacy Hardware under Action for the Device Manager.

DanielGabriel2

Hello, SLAVE

Is in regards to the Xbox.com Profile Protection, or an application or registering your Xbox via serial/console ID? i say that because I cannot make out the root cause of the problem you're facing.

If it's a problem relating to APPS please visit:

support.xbox.com/.../apps

If it's a registration of the console via Serial/Console ID:

If it was registered by you with providing your Serial/Consle ID If this is the case you should have this issue brought to the attention of higher support through Xbox Customer Support, and express in full detail the problem you are facing. They will give
you a rough turn-around time for when you will be contacted by escalations with the outcome of the case, they may update you from time to time if appears to be a fault that isn't too easy to fix. But other than that you should get the problem sorted out quite
quickly.

For Chat Support (Most quickest) visit:

support.xbox.com/contact-us Option> Xbox 360 > System > Other

To speak to them directly on the phone, give them a call at:

For United States/Canada:

1-800-4MY-XBOX

OR

(425)-635-7180

For United Kingdom:

0800 587 1102

If it's an issue relating to devices registered in Profile Protection:

Your xbox should automatically register as a visited device.

If none of these are the issue you are facing can you please describe in a bit more detail please?

For further help and support please visit
http://support.xbox.com

Let me know how you get on!

Regards,

Daniel

Xbox Wireless Gaming Receiver not showing up in device manager